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License management / customer portal

How to migrate from serial numbers to user account login
In this article, we will provide the necessary steps to transition any e...
Create and manage your Redgate ID
A Redgate ID is a free user account that gives you a secure and personal...
'404 We can't find the page you're looking for' error in the customer portal
If you have tried to find purchase history/invoices in the new customer ...
Can't activate serial key
If you're trying to activate a serial key and getting the error 'The ser...
Licensing & Support FAQs
Creating a Redgate ID Using your Redgate ID to activate your tools Manag...
Managing license users, admins and owners
This article explains how you can manage license users, owners and admin...
Trial Expired message on licensed product or after upgrade
A trial expired warning message is displayed if you have upgraded to a n...
Stuck in continuous log in loop
If you find yourself stuck in a continuous loop of logging in there are ...
How to change a license owner
If you are an owner of a license and you wish to add a new owner, either...
Log in window spins
We are aware of an ongoing issue for some users getting stuck in a conti...
Finding your licenses in the customer portal
To find your licenses in the customer portal you will need a Redgate ID....
Removing a user (freeing up a license entitlement)
You can lose/run out of entitlements if you leave 'old' users allocated ...
My tools have suddenly become unlicensed
You may find that a tool becomes unlicensed, even though you haven't don...
License support states explained
This article explains the various states a license can be in. Supported ...
What does 'Device: xxxx-xxxx-xxxx-xxxx' mean?
Under the usage list of the Redgate licensing portal, you might see 'Dev...
Changing the email address associated with your Redgate ID
The email address associated with your Redgate ID cannot be changed in t...
Trial version showing after activating SQL Backup on a cluster
When you activate a license on a new cluster and the GUI says it was suc...
SQL Change Automation Licensing
SQL Change Automation (SCA) is licensed per user. All SQL Developers con...
Resetting Redgate ID password
To reset your Redgate ID password navigate to the account page on the Re...
Licensing & update URLs to add to your AllowList in firewall
Adding these to your allow list should enable licensing and authenticati...
How Redgate tools are licensed
This is a guide to Redgate’s licensing models for user based, server bas...