Managing license users, admins and owners

This article explains how you can manage license users, owners and admins in the customer portal. 

The following tasks are only available to admins and/or owners of licenses. If you are a user please contact your license admin/owner to perform any license management tasks.

Allocating and removing users

If you are a license owner or admin, you can add and remove users in the customer portal. When you log in, you'll be presented with the supported licenses page. To manage users, click on the licenses tab. 



Next, click on Your subscriptions and then the tool card. 


Then select Allocations, enter the users email address, and click Allocate.

A success message will appear in the bottom left hand corner confirming the number of user allocations that you have added. An automatic email will also be sent to the user notifying them of their new allocation. 



To remove a user, use the check box against the users in question, and then select the red remove icon. 

A success message will appear in the bottom left hand corner confirming the number of user allocations that you have removed.

Adding and removing owners and admins

To add an owner, you will need to be an owner yourself. Find the license you wish to add an owner or admin to by finding the license as detailed above, click the tool card and then Permissions.

Enter the owner or admins email address, and then select the required add button. 

A success message will appear in the bottom left hand corner confirming the number of owners, admins that you have added. An automatic email will also be sent to the user notifying them of their new license role. 

To remove an owner or admin, click the options button on the right hand side of the account, and then select remove owner/admin. 

A success message will appear in the bottom left hand corner confirming the number of owners/admins that you have removed.