Managing license users, admins and owners

This article explains how you can manage license users, owners and admins in the customer portal. 

The following tasks are only available to Admins and/or Owners of licenses. If you are an end user please contact your license Admin/Owner to perform any license management tasks you need. 

Allocating and removing users

If you are a license owner or admin, you can add and remove users in the customer portal. When you log in, you'll be presented with the supported licenses page: 

To manage users click on Licenses:

To add a user, click on the tool card then select the blue +Allocate button on the right hand side: 

Enter the email address of the user you wish to add and click Add 1 user.

To remove a user, tick the box to the left of the users email then click the red Remove button on the right side of the page:

A success notification message will appear in the bottom left corner of the page to confirm the user has been removed from the license:

Adding and removing owners and admins

To add an owner, you will need to be an owner yourself. Find the license you wish to add an owner to and click to expand the license information. 

Then, click on the cog in the top right hand corner of your screen: 

A new window will pop up entitled Manage owners and admins. Click  +Add:

Enter the email address of the new owner and click the Owner tab. The license reference below is not the serial number. This is the license ID and relates to the product type only. The license ID cannot be used to activate the tool.

Click Add to finishing adding the owner. 

If you want to add an admin, you would select Admin on this page. 

To remove an owner or an admin, click on the product you wish to remove the owner or admin from and click the cog in the top right hand corner of the page:

Tick the box next to the owner or admin email address you wish to remove, and click 'Remove' in the top right hand corner.

To remove and owner or admin, tick the box to the left of the email then click the red Remove button on the right side of the page.