Log in window spins

We are aware of an ongoing issue for some users getting stuck in a continuous loop of logging in with their Redgate ID to activate Redgate's desktop tools. The most commonly affected tools are:

  • SQL Data Compare 

  • SQL Compare 

  • SQL Dependency Tracker 

  • SQL Prompt 

  • SQL Source Control 


The login window, shown above, requires you to launch your browser. So far we have seen users experience a continuous loading/spinning web page when launching Brave or Chrome. 

The workaround is to copy the URL from the browser which is spinning in a continuous loop, then launch Internet Explorer, Edge or an incognito window and paste the URL into the browser.  

You should now see this login window and be able to continue: 


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