Log in window spins

We are aware of an ongoing issue for some users when trying to log in using their Redgate ID to activate Redgate's desktop tools. The most commonly affected tools are:

  • SQL Data Compare 

  • SQL Compare 

  • SQL Dependency Tracker 

  • SQL Prompt 

  • SQL Source Control 

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The login window, shown above, requires you to launch your browser. So far we have seen users experience a never loading/spinning web page when launching Brave or Chrome. 

 

The workaround to fix this issue is to copy the URL from the browser which is spinning in a continuous loop. Then, launch Internet Explorer and paste the same URL into the browser. 

 

You should now see the login window like below: 

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Here, enter the email address you use for your Redgate ID to activate. 

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