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If you aren’t receiving email updates from Redgate for licensing and authentication, this can sometimes be caused by the configuration of your email servers. Adding these to your allow list can help our emails get around firewalls and third-party tools designed to filter out emails. We recommend that you use the DNS names instead of the IPs as we don't guarantee to keep them constant.
Steps
The exact steps to follow will depend on your email server configuration and any additional spam protection software your organisation has in place, but these are the details your IT team will need to add to your allow list:
DNS licensing.red-gate.com, productlogin.red-gate.com,
productloginauthentication.red-gate.com and update.red-gate.com
IP 94.236.39.224
DNS authentication.red-gate.com
IP 94.236.39.229
DNS download.red-gate.com
IP - N/A this changes constantly
Using HTTPS (port 443) and HTTP (port 80)
The full list of endpoints relating to licensing:
- licensing.red-gate.com
- notifications.red-gate.com
- update.red-gate.com
- productlogin.red-gate.com
- productloginauthentication.red-gate.com
- authentication.red-gate.com
- permits.red-gate.com
The locally (to you) hosted endpoints for the Redgate Client service are ports 22221 - 22223 by default (e.g. 127.0.0.1:22221)
Additionally, adding email addresses to your contacts list in your email client can also help them get through. The addresses to add are:
- support@red-gate.com
- sales@red-gate.com (for licenses and billing)