My tools have suddenly become unlicensed

You may sometimes find that a tool becomes unlicensed even though you haven't made any changes such as upgrading. If this happens it's unlikely to be because your license has expired. You can check your license support status in the customer portal. 

How would I know that my tool is unlicensed?

If your tool has become unlicensed you'll see a banner at the top of the screen stating that you are in trial or that your trial has expired. Go to the licensing window (Help > Manage my license) to check you are logged in with your Redgate ID. If you are already logged in, try refreshing the license.

Why has my tool become unlicensed?

The most common reason a license becomes unlicensed is a major version upgrade. This is expected behavior and you will simply need to log in again after upgrading.

If you haven't upgraded recently, the tool has likely lost connection with the licensing service. It isn't always obvious why this happens but common causes include a firewall being blocked by antivirus software or an unstable internet connection. Please check that the required endpoints listed in this article are added to your AllowList: Licensing & update URLs to add to your AllowList in firewall.

How can I license my tool again? 

If you see your Redgate ID at the top of the licensing window, click the account icon and click 'Refresh'.

If you don't see your Redgate ID, you should see the option to log in. Logging in will activate your license. 

If this doesn't activate your license, you may see a message saying no licenses are assigned to you. To use Redgate tools you need to be assigned as a user on a license so you may need to ask your license owner to add you.

If you are working offline, you'll need to activate using the offline method: How to activate using offline permits.