My tools have suddenly become unlicensed

You may find that a tool becomes unlicensed, even though you haven't made any changes, such as upgrading. If your tool becomes unlicensed it's unlikely to be because your license has expired. You can check your license support status in the customer portal by logging in with your Redgate ID under My Products. 

How would I know that my tool is unlicensed?

If your tool has become unlicensed you'll see a banner at the top of your screen stating that you are in a trial or that your trial has expired. Navigate to the licensing window (Help > Manage license) to check that you are logged in with your Redgate ID and if you are, try refreshing the license. 

Why has my tool become unlicensed?

The most common reason for a license to become unlicensed is after a major version upgrade; this is expected behavior and you'll need to log into your tool again after the upgrade. 

If you haven't upgraded, your tool has likely lost connection with the licensing service. 

It's not always obvious why the connection can't be made. However, common factors can be if you are sitting behind a firewall, have extensive antivirus software or an unstable internet connection. Check that the required endpoints are available using the list in Licensing & update URLs to add to your AllowList in firewall.

If none of these things appear to be the problem please raise a support ticket and attach your service logs. You will find them in C:\ProgramData\Red Gate\Shared Client\Log. 

How can I license my tool again? 

If you see your Redgate ID in the top of the licensing window, click the account icon showing your initials and select 'Refresh' from the menu.

If you don't see your Redgate ID in the top of the licensing window you should see the option to log in. Logging is should activate your license. 

If the above fails to activate your license, you may now see the message stating that there are no licenses assigned to you. To activate tools using your Redgate ID, you must have a license for the tool assigned to you as a user in the customer portal. 

If you are working offline, you'll need to activate using the offline method: How to activate using offline permits

If your activation is still unsuccessful, please contact support with your Redgate Client log files found in C:\ProgramData\Red Gate\Shared Client\Log.