Create and manage your Redgate ID

A Redgate ID is a free user account that gives you a secure and personalized experience with Redgate products and services. Your purchases, updates and trials of Redgate products and services are all managed through your Redgate ID. You can also use your Redgate ID to register your products and contact Redgate support.

Your Redgate ID should be the email address you used when you purchased a Redgate product or service, or you first logged a Redgate support request. The email address used will need to have an accessible and monitored inbox. A single Redgate ID should not be shared amongst users, each user must have their own. Redgate does not create an ID on your behalf, you will need to do this on the Redgate website. 

Creating a Redgate ID

If you don’t already have a Redgate ID, you can create one:

1. Go to the Redgate ID log in page and enter the email address you wish to use for your Redgate ID. Click Continue.
2.  If the email address entered does not already have a Redgate ID associated with it the next page will ask you to enter a password of your choice and below, confirm that password, then click Continue (you'll also see the option to set up SSO. See, https://documentation.red-gate.com/authentication/single-sign-on-for-redgate-apps).
3. The next page you see will be the Redgate Support landing page.
4. You'll receive an email from Redgate asking you to verify your Redgate ID. Click the confirmation link in the email to confirm your email address.

You can then log in to your account.

If you don't receive the verification email, you can request it again here.

Resetting your Redgate ID password

To reset your password, navigate to the account page on the Redgate website. Enter your email address and click next. Click on the Forgotten your password? link, enter your email address and click Send email. 

The reset email can sometimes land in spam, so check your junk folder if it doesn't arrive within a few minutes.

Changing the email address associated with your Redgate ID

You can't change the email address on your Redgate ID from within the customer portal. Instead, create a new Redgate ID for the email address you want to use, then log in to the customer portal with it.

If you're a license owner, you can transfer licenses yourself by adding your new email address as an owner before removing the old one. See Managing license users, owners & admins. 

To make sure the new Redgate ID is reflected in your activated products too, log in to your tool, go to Help > Manage my license, and choose Log Out. Then log back in with your new Redgate ID, and remove the old one from any user lists.