Create and manage your Redgate ID

Your Redgate ID should be the email address you used when you purchased a Redgate product or service, or you first logged a Redgate support request. The email address used will need to have an accessible and monitored inbox. A single Redgate ID should not be shared amongst users, each user must have their own. Redgate does not create an ID on your behalf, you will need to do this on the Redgate website. 

Creating a Redgate ID

If you don’t already have a Redgate ID, you can create one:

1. Go to the Redgate ID log in page and enter the email address you wish to use for your Redgate ID. Click Continue.

2.  If the email address entered does not already have a Redgate ID associated with it the next page will ask you to enter a password of your choice and below, confirm that password, then click Continue (you'll also see the option to set up SSO. See, https://documentation.red-gate.com/authentication/single-sign-on-for-redgate-apps).
3. The next page you see will be the Redgate Support landing page.
4. You'll receive an email from Redgate asking you to verify your Redgate ID. Click the confirmation link in the email to confirm your email address.

You can now log in to your account.

Resetting your Redgate ID password

To reset your password navigate to the account page on the Redgate website.

Enter your email address and click next.

Click on the Forgotten your password? link, enter your email address and click Send email.

Your password reset email will be sent to your inbox.  These emails can sometimes get caught up in your spam filter so if you don't receive it within a few minutes please check your junk folder.

If you don't receive the email and it's not in your junk folder please let us know.

Activating Redgate products with a Redgate ID

A Redgate ID is required to activate Redgate products and services.

For more information, see Activating and All Entitlements Claimed Error when Activating a License for a Desktop (Client) tool.

Changing the email address associated with your Redgate ID

The email address you associate with your Redgate ID cannot be changed in the customer portal. If you need to change your Redgate ID email address you will need to create a new Redgate ID for the email address you wish to use. Then you can log in to the customer portal using your new Redgate ID.

If you're a license owner you can transfer licenses yourself by adding your new email address as an owner before removing your old email address from the license. See Managing license users, owners & admins. If you're a user you can raise a support ticket to request the transfer of any existing licenses from your old account to the new.

To ensure that the new Redgate ID is also reflected in your activated products, log in to your tool, go to Help > Manage license and choose to Log Out. Now log back in using your new Redgate ID. Be sure to remove your old Redgate ID from any user lists.