Licensing

• ★ Licensing & Support FAQs
• ★ SQL Monitor Licensing Guide
• ★ Prompted to 'INSTALL FREE TRIAL' when upgrading
• Logging in/invitation function doesn't work with server-based tools
• My tools have suddenly become unlicensed
• License states explained

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Installation/Upgrading

• ★ SSMS 18.5 compatibility issue with add-on tools
• Where to find Redgate tool installers
• Installing your Redgate tools on side by side versions of SSMS
• Activating and deactivating Redgate tools
• Locating log files
• Installation FAQs

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Managing Licenses

• ★ What does 'Not logged in (xxxx-xxxx-xxxx-xxxx)' mean?
• ★ How to request ownership of a license
• ★ Creating and managing your Redgate ID
• ★ Managing license users, owners & admins
• Finding your licenses in the customer portal
• All of the x entitlements for serial xxx-xxx-xxxxxx-xxxx have already been claimed

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Activating/Deactivating/Moving License

• ★ Manual Activation
• Log in window spins
• Removing A User (Freeing Up A License/Entitlement)
• Out of entitlements when manually activating
• Failed to get permit. No response from server
• 'Failed to activate the license' on old tool versions

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Client Service

• ★ Unable to connect to the Redgate Client Service
• Redgate Client Service won't start
• Install fails because RedGateClient failed to start

Miscellaneous

• How to contact Redgate support