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Licensing help

Get answers to questions about licensing, serial keys, activations and more

Installation / activation
Installation FAQs
You have not been assigned a license for this tool error
Error: Sign in failed. The access token has expired.
'Authentication timed out or cancelled' error when activating desktop tools
IDP error when activating
Support & upgrades have expired for your product error
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Redgate Client Service
Error: Windows could not start the Redgate Client service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion
Redgate Client Service fails to start
Unable to connect to the Redgate Client Service

Redgate Monitor licensing
Activating your Redgate Monitor Enterprise trial license
Activating a Redgate Monitor trial license
Redgate Monitor - What does "License will expire in 'X' days. You need to buy or allocate licenses to Redgate Monitor installation" mean?
Redgate Monitor has reverted to a trial after upgrading to version 12
Redgate Monitor offline activation
How to activate your Redgate Monitor licenses (versions 11.2.3 and later) RECOMMENDED
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Entitlements
Out of entitlements when activating user tools offline
All Entitlements Claimed Error when Activating a License for a Desktop (Client) tool
SQL Backup Licensing Guide

License management / customer portal
How to migrate from serial numbers to user account login
Create and manage your Redgate ID
'404 We can't find the page you're looking for' error in the customer portal
Can't activate serial key - legacy activation method
Licensing & Support FAQs
Managing license users, admins and owners
See all 21 articles