IDP error when activating

This article provides troubleshooting steps for the various IDP related errors you may run into when activating your license.

IDP failed to process the request. (An error occurred while sending the request., The underlying connection was closed: The connection was closed unexpectedly.)

Set this system environmental variable then sign in again and follow the instructions to generate an offline permit:

LSDK_FORCE_OFFLINE = Enabled

Something went wrong while signing in. Authentication failed.

Set this system environmental variable and try again:

LSDK_TCP_LISTENER = Enabled

Something went wrong while signing in. IDP failed to process the request. (An error occurred while sending the request. The remote server returned an error: (400) Bad Request.)

This is usually a proxy or firewall issue; something is blocking the computer from reaching our identity provider.

SHIFT+CTRL and click on Sign In to manually open a web browser (we recommend opening a private/incognito browser session to make sure there are no cached credentials).  You'll then be able to copy the sign in address (by pressing the button on the UI) and paste this into the browser address bar to log in.

Also see Licensing & update URLs to add to your AllowList in firewall

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel, The remote certificate is invalid according to the validation procedure.

Our web APIs require that the operating system has TLS 1.2 support and that it's enabled. 

Something went wrong while signing in. IDP could not process the request.

Try deleting any browser cookies for identityprovider.red-gate.com from your default browser in case they're corrupted in some way.

In chrome this would be: Settings > Private and Security > Third Party Cookies > See all site data and permissions > Search for red-gate.com > delete any cookies for identityprovider.red-gate.com.

In Edge it would be: Settings > Cookies and Site Permissions > Manage and delete cookies and site data > See all cookies and site data > Search for red-gate.com > delete any cookies for identityprovider.red-gate.com
Once this is done, logging in again should pop the browser and you'll need to log in with your Redgate ID.