Unable to connect to the Redgate Client Service – Support

This error message is displayed if the Redgate Client Service is stopped or unavailable and can sometimes occur when activating your Redgate products on your computer.

To restart the Redgate Client Service open your Services console (Control Panel > Admin Tools > Services), select Redgate Client in the list of services and click Start.

If this doesn't resolve the problem please send the latest Redgate Client Logs which can be found in C:\ProgramData\Red Gate\Shared Client\Log to Redgate support.

Troubleshooting

Step 1

If the Redgate Client Service is already installed on your machine, open your Services console (Control Panel > Admin Tools > Services), select Redgate Client in the list of services, and click Start.

Step 2

Delete any files in C:\\Program Files (x86)\\Common Files\\Red Gate\\Shared Client that look like ".rgupdate_bad_xxxx", and then retry running the install you have used.

Step 3

If that still fails, run netsh http show iplisten from a command prompt running as administrator to check whether 127.0.0.1 has been set up to listen to.

If there’s no entry for 127.0.0.1, that is what's causing issues.

If so, you'll likely see something similar to the following in your Redgate Client log files in C:\ProgramData\Red Gate\Shared Client\:

14 May 2018 09:48:41.758 [4] INFO RedGate.Client.PluginProvider.PluginProvider - Starting HTTP server at http://127.0.0.1:22223/
14 May 2018 09:48:42.180 [4] WARN RedGate.Client.PluginRunner.Runner - Failed to load plugins - reverting to last known good set
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Net.HttpListenerException: The network location cannot be reached. For information about network troubleshooting, see Windows Help
 at System.Net.HttpListener.AddAllPrefixes()
 at System.Net.HttpListener.Start()
 at Microsoft.Owin.Host.HttpListener.OwinHttpListener.Start(HttpListener listener, Func`2 appFunc, IList`1 addresses, IDictionary`2 capabilities, Func`2 loggerFactory)
 at Microsoft.Owin.Host.HttpListener.OwinServerFactory.Create(Func`2 app, IDictionary`2 properties)

To resolve this, run the following:

netsh http add iplisten 127.0.0.1

Then try to start the service if it's installed and then retry running the installer.

If this doesn't resolve the problem please send the latest Redgate Client Logs which can be found in C:\ProgramData\Red Gate\Shared Client\Log to Redgate support.