This error means your Redgate tools can’t verify your license because the authentication process failed. It usually happens when your login session has expired, there’s a network issue such as a firewall or proxy blocking access or you’re using an offline activation permit that has expired.
Usually a refresh fixes it, but if the problem persists please try these steps:
- Close SSMS
- Navigate to your licensing folder
- C:\Users\<your username>\AppData\Roaming\Red Gate\Licensing\Bundle-rg-tbe\<random UUID> or %APPDATA%\Red Gate\Licensing
E.g.: C:\Users\My.Name\AppData\Roaming\Red Gate\Licensing\Bundle-rg-tbe\564n2a28vq3wyuphgmaa41ijfat28pvtmzc5zwcvb60iwgc853 - Delete the Permits and Tokens folders:
- Relaunch SSMS and set a new offline permit.
Related articles:
Licensing & update URLs to add to your AllowList in firewall
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Articles in this section
- Installation FAQs
- Something went wrong! authentication errors
- Failed to fetch, decode or validate the licensing permit
- Single sign-on (SSO) for Redgate apps
- You have not been assigned a license for this tool error
- Error: Sign in failed. The access token has expired.
- 'Authentication timed out or cancelled' error when activating desktop tools
- IDP error when activating
- Support & upgrades have expired for your product error
- How to activate using offline permits