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Error: No known good package found
  1. Licensing help
  2. Installation / activation
If you come across the error 'No known good package found' when installing a Redgate tool, run netsh http add iplisten 127.0.0.1 from an elevated command prompt and then perform the installation ag...
Edited 1 follower 0 comments 0 votes
SSMS native IntelliSense doesn't work after SQL Prompt trial expires
  1. Product help
  2. SQL Prompt
If you decide not to purchase a license after a SQL Prompt trial expires, to make sure the SSMS native IntelliSense works, please follow the below steps: 1. Uninstall SQL Prompt from the control pa...
Edited 1 follower 0 comments -5 votes
Finding installers for your Redgate tools
  1. Licensing help
  2. Installation / activation
There are several ways to find the installers you need for your Redgate tools. Log in to the customer portal You can access the details of your Redgate licenses by logging into your Redgate account...
Edited 5 followers 0 comments -3 votes
Finding your licenses in the customer portal
  1. Licensing help
  2. License management / customer portal
To find your licenses in the customer portal you will need a Redgate ID.If you already have one you can log in to your account here. If not, you can create one here.Once you've logged in you will s...
Edited 6 followers 0 comments -2 votes
How to contact Redgate support
  1. Product help
  2. All products
To get in touch please log a ticket with the support team. This is the best way to contact us for technical problems because you can include screenshots and log files which help us enormously in ge...
Edited 5 followers 0 comments -19 votes
Redgate Client Service fails to start
  1. Licensing help
  2. Redgate Client Service
The Redgate Client Service is a Windows Service that is installed along with any Redgate client tool. Our tools will use the service in order to validate your licenses. In the first instance, ensur...
Edited 1 follower 0 comments -2 votes
Removing a user (freeing up a license entitlement)
  1. Licensing help
  2. License management / customer portal
You can run out of entitlements if you leave 'old' users allocated to a license. This article explains how to free up entitlements on a license by removing old allocated users in the customer porta...
Edited 1 follower 0 comments -3 votes
License support states explained
  1. Licensing help
  2. License management / customer portal
This article explains the various states a license can be in. Supported A supported perpetual license is covered with support & upgrades contract entitling you to the latest tool versions, bug fixe...
Edited 1 follower 0 comments -3 votes
SSMS 18.5 compatibility issue with add-on tools
  1. Licensing help
  2. Installation / activation
We've encountered an incompatibility issue with the integration of our add-on tools with SSMS 18.5. You may find that after upgrading to SSMS 18.5 you run into an error message like this: The 'SqlS...
Edited 2 followers 0 comments -1 votes
SSMS is very slow with SQL Prompt installed
  1. Product help
  2. SQL Prompt
To isolate the problem, please uninstall SQL Prompt and test if SSMS is still slow. If so, reinstall SQL Prompt. If the problem persists with the latest version (Help > Check for updates), please t...
Edited 2 followers 0 comments -11 votes
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