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Error: No known good package found
If you come across the error 'No known good package found' when installing a Redgate tool, run netsh http add iplisten 127.0.0.1 from an elevated command prompt and then perform the installation ag...
SSMS native IntelliSense doesn't work after SQL Prompt trial expires
If you decide not to purchase a license after a SQL Prompt trial expires, to make sure the SSMS native IntelliSense works, please follow the below steps:
1. Uninstall SQL Prompt from the control pa...
Finding installers for your Redgate tools
There are several ways to find the installers you need for your Redgate tools.
Log in to the customer portal
You can access the details of your Redgate licenses by logging into your Redgate account...
Could not load file or assembly 'Microsoft.SqlServer.ConnectionInfo, Version=16.100.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies
If you're getting the following error message in SSMS:
Could not load file or assembly 'Microsoft.SqlServer.ConnectionInfo, Version=16.100.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or ...
Finding your licenses in the customer portal
To find your licenses in the customer portal you will need a Redgate ID.
If you already have one you can log in to your account here. If you haven't got one yet, you can create one here.
Once you'v...
How to contact Redgate support
To get in touch please log a ticket with the support team.
This is the best way to contact us for technical problems because you can include screenshots and log files which help us enormously in ge...
Redgate Client Service fails to start
The Redgate Client Service is a Windows Service that is installed along with any Redgate client tool. Our tools will use the service in order to validate your licenses. In the first instance ensure...
Removing a user (freeing up a license entitlement)
You can lose/run out of entitlements if you leave 'old' users allocated to a license. This article explains how to free up entitlements on a license by removing old allocated users in the customer ...
Out of entitlements when activating user tools offline
You are attempting an offline activation on a machine without an internet connection and you run into the error message "All x of the entitlements for serial xxx-xxx-xxxxxx-xxxx have already been c...
License support states explained
This article explains the various states a license can be in.
Supported
A supported perpetual license is covered with support & upgrades contract entitling you to the latest tool versions, bug fixe...