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Error: oops The page you were looking for doesn't exist
If you see the message ‘oops, the page you were looking for doesn’t exist’ when trying to view your Redgate support tickets in the Help Center, it usually means you’re signing into your Redgate acc...
SSMS 22.3 compatibility and fixes
Thank you for your patience, the tools in the SQL Toolbelt Essentials bundle have now all received updates so that they now work with SSMS 22.3. What happenedSSMS 22.3 introduced changes to interna...
'Sorry, something went wrong' error in the customer portal
You're attempting to log in to the customer portal and you encounter this error:
Please check the following:
Use the correct URL:https://portal.red-gate.com/
Add required endpoints to your firewa...
Deleting your Redgate Data Modeler account
If you need to delete your Redgate Data Modeler account because you signed up with the wrong email address or selected the wrong account type, you can do so by following these steps:In Data Modeler...
Your account is locked error in Redgate Data Modeler
If you are seeing the following error message when logging into Redgate Data Modeler, it's due to one of the following:Your account has been locked by your team administrator You've had all your ro...
License allocation showing as 0 or incorrect in Redgate Monitor
If the configuration page in Redgate Monitor is displaying your license entitlements as 0 or a number that doesn’t match those shown in the customer portal, it can be caused by residual information...
Redgate SQL Toolbelt needs permission to access resources in your organisation that only an admin can grant.
If you're using Microsoft Entra ID authentication and seeing this window when trying to use your Redgate tools: Please refer to this article and ensure that the 'Admin consent requests' option is e...
SSMS 22 freezes while importing SQL Prompt settings for the first time
While importing settings from SSMS 21 (or older versions) into SSMS 22, SSMS freezes on the import screen and does not proceed if SQL Prompt is present on the machine.This import issue occurs only ...
Something went wrong! authentication errors
This error means your Redgate tools can’t verify your license because the authentication process failed. It usually happens when your login session has expired, there’s a network issue such as a fi...
SSO login failed: Your e-mail address domain didn't match your organization's domain
We use home realm discovery during login. After a successful login with your IdP the domain in the email claim must match the domain of the email address the login was initiated with. You may be ab...