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Add SQL History to a shared folder
  1. Product help
  2. SQL Prompt
Following these steps will enable you to relocate the SQL History file to a shared folder. 1. Open regedit2. Go to Computer\HKEY_CURRENT_USER\Software\Red Gate\SQL Prompt 10\3. Add a string value w...
Edited 1 follower 0 comments 0 votes
You have not been assigned a license for this tool error
  1. Licensing help
  2. Installation / activation
If you encounter this error while trying to use your tools, it could be caused by several factors. 1. You don't have a license for the tool assigned to your account. You'll need to ask the license...
Edited 2 followers 0 comments -25 votes
Error: Something went wrong while signing in. Authentication failed.
  1. Product help
  2. SQL Prompt
You get the error 'Something went wrong while signing in. Authentication failed' when signing in to your license. To fix this problem, add http://identityprovider.red-gate.com/ to your firewall Al...
Edited 1 follower 0 comments -11 votes
Error: Sign in failed. The access token has expired.
  1. Licensing help
  2. Installation / activation
When logging into your tool, access tokens are valid for 5 minutes so if the system clock is more than 5 minutes out, you'll see this error: Please can you sync your date/time on your machine to e...
Edited 1 follower 0 comments -1 votes
IDP error when activating
  1. Licensing help
  2. Installation / activation
This article provides troubleshooting steps for the various IDP related errors you may run into when activating your license (error message wording may vary). IDP failed to process the request. (An...
Edited 1 follower 0 comments -4 votes
Support & upgrades have expired for your product error
  1. Licensing help
  2. Installation / activation
If you have a supported license but get the 'Support & upgrades have expired for your product' error when you're trying to use your license, it could be that it just needs refreshing because the li...
Edited 2 followers 0 comments -2 votes
How to activate using offline permits
  1. Licensing help
  2. Installation / activation
Most of our user-based tools support the use of offline permits to activate network-restricted or air-gapped devices. Please note that some steps need to be performed on a device with internet acce...
Edited 5 followers 0 comments -15 votes
How to migrate from serial numbers to user account login
  1. Licensing help
  2. License management / customer portal
In this article, we will provide the necessary steps to transition any existing serial allocations to user-based ones. We are currently updating our licensing system across all of our products. Thi...
Edited 1 follower 0 comments -9 votes
Where to find help at Redgate
  1. Product help
  2. All products
Support If you've hit a licensing or technical issue with your Redgate tools, raise a ticket or contact support@red-gate.com. Sales If you are looking to purchase Redgate tools please contact sales...
Edited 1 follower 0 comments 0 votes
Flyway Desktop offline activation
  1. Product help
  2. Flyway Desktop
The steps in this article walk you through the Flyway Desktop offline activation process. Click on Manage offline license. If you don't have a license assigned to you, you'll get this message and w...
Edited 3 followers 0 comments -3 votes
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