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Requesting copy invoices or changing your invoice details
If you would like a copy of a previous invoice or you need to update any of the details on your invoices, our Invoicing & Payments team can help.This includes changes to your:
Company name
Email d...
Sign-in errors when activating
If you're seeing an error during sign-in or activation, it's usually down to one of a few root causes: your system clock being out of sync, a firewall or proxy blocking Redgate's identity provider,...
Login fails with 'Sorry, your login failed' error (SSO)
If you're unable to log in, this is likely due to conditional access policies in Entra.Start by checking your client secret. If you haven't set one up yet, or if the existing one has expired, you c...
Data Modeler FAQs
A SQL Toolbelt Essentials subscription is required to access Data ModelerData Modeler licenses in the customer portalInstalling Data ModelerAcademic accountsAccount plan limits exceeded, not entitl...
Error: oops The page you were looking for doesn't exist
If you see the message ‘oops, the page you were looking for doesn’t exist’ when trying to view your Redgate support tickets in the Help Center, it usually means you’re signing into your Redgate acc...
SSMS 22.3 compatibility and fixes
Thank you for your patience, the tools in the SQL Toolbelt Essentials bundle have now all received updates so that they now work with SSMS 22.3. What happenedSSMS 22.3 introduced changes to interna...
'Sorry, something went wrong' error in the customer portal
You're attempting to log in to the customer portal and you encounter this error:
Please check the following:
Use the correct URL:https://portal.red-gate.com/
Add required endpoints to your firewa...
Deleting your Redgate Data Modeler account
If you need to delete your Redgate Data Modeler account because you signed up with the wrong email address or selected the wrong account type, you can do so by following these steps:In Data Modeler...
Your account is locked error in Redgate Data Modeler
If you are seeing the following error message when logging into Redgate Data Modeler, it's due to one of the following:Your account has been locked by your team administrator You've had all your ro...
License allocation showing as 0 or incorrect in Redgate Monitor
If the configuration page in Redgate Monitor is displaying your license entitlements as 0 or a number that doesn’t match those shown in the customer portal, it can be caused by residual information...