If you're experiencing a technical issue, the easiest way to get help is to submit a request through our support portal.
Using the portal allows you to include:
- 📎 Screenshots
- 📄 Log files
- 📝 Relevant details
Sharing this information really helps us understand the problem so we can get to the root of the issue and resolve it faster for you.
You can upload files up to 50MB. For larger files, we can provide you with an FTP upload link.
Phone support availability
Phone support is available exclusively for our Premium Support customers, who have access to a dedicated line for urgent issues.
All other customers should submit a request through the support portal.
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