On the Users tab of the Redgate licensing portal, the Current allocated users section shows a "Device: xxx" entry. It means that the license isn't associated with a user's RedgateID email. For server-licensed tools (SQL Backup, SQL Monitor and SmartAssembly) this is the correct behavior. For user-licensed (desktop) tools, these anonymous users may be using up entitlements they no longer require.
User-licensed (desktop) tools
You will see a "Device: xxx" user in the customer portal if that user:
- Activated a license without using their Redgate ID – usually because they did a manual (offline) activation
- Is using a very old tool version (prior to the launch of user account licensing in 2017)
If you're seeing the "All entitlements claimed" message, then owners and administrators of the license can investigate these anonymous users and if possible, remove them to free up the activation for someone else, as described in Removing A User (Freeing Up A License/Entitlement). However, we can't tell you on what server the license was activated or by whom.
You should see "Device: xxx" users in the customer portal for server-licensed tools. This is the correct behavior.
Generally, you will see this followed by your server name (though for serial key-activated SQL Monitor licenses you just see the number, as above):
Do not remove these entries as it will deactivate the tool currently installed on that named server.
Note that you should not see email address entries here for server tools. If you do, remove them as they consume entitlements that can't then be used to monitor servers (see for example Missing License entitlements in SQL Monitor for redgate.com licenses or Failed to activate license...all entitlements claimed error for serial key-activated licenses).