Managing your Redgate ID

A Redgate ID is a free user account that gives you a secure and personalized experience with Redgate products and services. Your purchases, quotes, updates, and trials of Redgate products and services are all managed through your Redgate ID. You can also use your Redgate ID to register your products and contact Redgate support.

Your Redgate ID is the email address you first used when you purchased a Redgate product or service, when you created a quote, or you first logged a Redgate support request.

Creating a Redgate ID

If you don’t already have a Redgate ID, you can create one:

  1. Go to the Redgate ID log in page and click Don’t have a Redgate ID?

  2. Enter an email address and password, and click Create Redgate ID.

  3. You'll receive an email from Redgate. Click the confirmation link in the email to confirm your email address.

You can now log in to your account.

Using your Redgate ID

When you're logged in you can:

  • view details of your Redgate products

  • change your contact details and invoice address

  • manage your email preferences

  • change or reset your password

If your email address changes you'll need to create a Redgate ID for your new email address let us know so that we can transfer your licenses across from your old address.

Activating Redgate products with a Redgate ID

A Redgate ID is required to activate Redgate products and services.

For more information, see Activating.

Changing the email address associated with your Redgate ID

If you need to change your Redgate ID email address you will need to create a new Redgate ID for the email address you wish to use. Then you can log in to the customer portal using your new Redgate ID and begin transferring your licenses from the old account to the new. 

If you are a license owner, see How to become an Owner of a license.

If you are a license admin, you will need to ask the license owner to invite you to be an admin using your new email address. 

If you are a license user, log into the customer portal using your old Redgate ID and remove yourself from the license. Then activate the product again, this time using your new Redgate ID. Once activated, the license will appear on your My Products page in the customer portal. 

Related article: Managing license users, owners & admins

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