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Error: No known good package found
If you come across the error 'No known good package found' when installing a Redgate tool, run netsh http add iplisten 127.0.0.1 from an elevated command prompt and then perform the installation ag...
SSMS native IntelliSense doesn't work after SQL Prompt trial expires
If you decide not to purchase a license after a SQL Prompt trial expires, to make sure the SSMS native IntelliSense works, please follow the below steps:1. Uninstall SQL Prompt from the control pan...
Finding installers for your Redgate tools
There are several ways to find the installers you need for your Redgate tools.Log in to the customer portalYou can access the details of your Redgate licenses by logging into your Redgate account o...
Finding your licenses in the customer portal
To find your licenses in the customer portal you will need a Redgate ID.If you already have one, you can log in to your account here. If not, you can create one here.Once you've logged in, you will...
How to contact Redgate support
If you're experiencing a technical issue, the easiest way to get help is to submit a request through our support portal.Using the portal allows you to include:
📎 Screenshots
📄 Log files
📝 Relevan...
Removing a user (freeing up a license entitlement)
You can run out of entitlements if you leave 'old' users allocated to a license. This article explains how to free up entitlements on a license by removing old allocated users in the customer porta...
License support states explained
SubscriptionA subscription license includes support & upgrades in the rented subscription of the product also entitling you to the latest tool versions, bug fixes, platform support, new features an...
SSMS is very slow with SQL Prompt installed
To isolate the problem, please uninstall SQL Prompt and test if SSMS is still slow. If so, reinstall SQL Prompt. If the problem persists with the latest version (Help > Check for updates), please t...
All Entitlements Claimed error when activating a license for a Desktop (Client) tool
You have tried to activate a license for a desktop tool and received the error "Failed to activate the license: All entitlements have been claimed". This article explains why this can occur during ...
SQL Backup Licensing Guide
SQL Backup is licensed per server which means a distinct system running a Windows operating system, whether physical or virtual. You will need one license per server even if you have multiple SQL S...