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How to contact Redgate support
  1. Product help
  2. All products
To get in touch please log a ticket with the support team. This is the best way to contact us for technical problems because you can include screenshots and log files which help us enormously in ge...
Edited 3 followers 0 comments -17 votes
Redgate Client Service fails to start
  1. Licensing help
  2. Redgate Client Service
The Redgate Client Service is a Windows Service that is installed along with any Redgate client tool. Our tools will use the service in order to validate your licenses. In the first instance ensure...
Edited 1 follower 0 comments -2 votes
Removing a user (freeing up a license entitlement)
  1. Licensing help
  2. License management / customer portal
You can lose/run out of entitlements if you leave 'old' users allocated to a license. This article explains how to free up entitlements on a license by removing old allocated users in the customer ...
Edited 1 follower 0 comments -3 votes
Out of entitlements when activating user tools offline
  1. Licensing help
  2. Entitlements
You are attempting an offline activation on a machine without an internet connection and you run into the error message "All x of the entitlements for serial xxx-xxx-xxxxxx-xxxx have already been c...
Edited 2 followers 0 comments -1 votes
License support states explained
  1. Licensing help
  2. License management / customer portal
This article explains the various states a license can be in. Supported A supported perpetual license is covered with support & upgrades contract entitling you to the latest tool versions, bug fixe...
Edited 1 follower 0 comments -2 votes
SSMS 18.5 compatibility issue with add-on tools
  1. Licensing help
  2. Installation / activation
We've encountered an incompatibility issue with the integration of our add-on tools with SSMS 18.5. You may find that after upgrading to SSMS 18.5 you run into an error message like this: The 'SqlS...
Edited 2 followers 0 comments -1 votes
SSMS is very slow with SQL Prompt installed
  1. Product help
  2. SQL Prompt
To isolate the problem, please uninstall SQL Prompt and test if SSMS is still slow. If so, reinstall SQL Prompt. If the problem persists with the latest version (Help > Check for updates), please t...
Edited 2 followers 0 comments -9 votes
All Entitlements Claimed Error when Activating a License for a Desktop (Client) tool
  1. Licensing help
  2. Entitlements
You have tried to activate a license for a desktop tool and received the error "Failed to activate the license: All of the x entitlements for serial xxx-xxx-xxxxxx-xxxx have already been claimed". ...
Edited 1 follower 0 comments -6 votes
SQL Backup Licensing Guide
  1. Licensing help
  2. Entitlements
SQL Backup is licensed per server which means a distinct system running a Windows operating system, whether physical or virtual. You will need one license per server even if you have multiple SQL S...
Edited 1 follower 0 comments -2 votes
SSMS plug-ins (SQL Prompt, SQL Search, SQL Source Control, SQL Test) are missing from SSMS
  1. Product help
  2. SQL Prompt
There are several reasons why one of the SSMS plug-in tools may not appear in SQL Server Management Studio: If you have upgraded SSMS, you will need to uninstall and reinstall your Redgate plug-in...
Edited 3 followers 0 comments -10 votes
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