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Serial is not valid for this product
When you try to activate a product, you see:This error means the product doesn't recognize the serial you've entered. There are usually two causes.1. You're using the license ID instead of the seri...
License entitlements: moving a license, freeing up users, and fixing the "All entitlements claimed" error
How license entitlements workEach license has a set number of entitlements (activations). If you log in with the same Redgate ID every time you activate a tool, you'll only ever use one entitlement...
Requesting copy invoices or changing your invoice details
If you would like a copy of a previous invoice or you need to update any of the details on your invoices, our Invoicing & Payments team can help.This includes changes to your:
Company name
Email d...
Sign-in errors when activating
If you're seeing an error during sign-in or activation, it's usually down to one of a few root causes: your system clock being out of sync, a firewall or proxy blocking Redgate's identity provider,...
Login fails with 'Sorry, your login failed' error (SSO)
If you're unable to log in, this is likely due to conditional access policies in Entra.Start by checking your client secret. If you haven't set one up yet, or if the existing one has expired, you c...
Data Modeler FAQs
A SQL Toolbelt Essentials subscription is required to access Data ModelerData Modeler licenses in the customer portalInstalling Data ModelerAcademic accountsAccount plan limits exceeded, not entitl...
Error: oops The page you were looking for doesn't exist
If you see the message ‘oops, the page you were looking for doesn’t exist’ when trying to view your Redgate support tickets in the Help Center, it usually means you’re signing into your Redgate acc...
'Sorry, something went wrong' error in the customer portal
You're attempting to log in to the customer portal and you encounter this error:
Please check the following:
Use the correct URL:https://portal.red-gate.com/
Add required endpoints to your firewa...
Deleting your Redgate Data Modeler account
If you need to delete your Redgate Data Modeler account because you signed up with the wrong email address or selected the wrong account type, you can do so by following these steps:In Data Modeler...
Your account is locked error in Redgate Data Modeler
If you are seeing the following error message when logging into Redgate Data Modeler, it's due to one of the following:Your account has been locked by your team administrator You've had all your ro...