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How to view your support tickets
To view your support ticket history, log in to the Redgate support site and click on 'Sign in':https://productsupport.red-gate.com/hc/en-usLog in with your Redgate ID:Click on the account icon > Re...
SQL History is greyed out
After upgrading SQL Prompt you may find that SQL History and Intellisense appear to be disabled. To fix this, on the SQL Prompt menu click on SQL Prompt > Manage my license > and sign in with your ...
Single sign-on (SSO) for Redgate apps
Single sign-on (SSO) allows users of Redgate apps to authenticate using their organization's identity provider, removing the need for them to use a Redgate ID and password.SSO removes the need for ...
SQL Prompt missing from toolbar after installation
Go to Extensions > Customize Menu > Extensions Menu > and uncheck both SQL Prompt options, then Save and Restart. SQL Prompt should then show in the toolbar.
Add SQL History to a shared folder
Following these steps will enable you to relocate the SQL History file to a shared folder.
1. Open regedit2. Go to Computer\HKEY_CURRENT_USER\Software\Red Gate\SQL Prompt 10\3. Add a string value w...
You have not been assigned a license for this tool error
If you encounter this error while trying to use your tools, it could be caused by several factors.
1. You don't have a license for the tool assigned to your account. You'll need to ask the license...
Error: Something went wrong while signing in. Authentication failed.
You get the error 'Something went wrong while signing in. Authentication failed' when signing in to your license.
To fix this problem, add http://identityprovider.red-gate.com/ to your firewall Al...
Error: Sign in failed. The access token has expired.
When logging into your tool, access tokens are valid for 5 minutes so if the system clock is more than 5 minutes out, you'll see this error:
Please can you sync your date/time on your machine to e...
IDP error when activating
This article provides troubleshooting steps for the various IDP related errors you may run into when activating your license (error message wording may vary).
IDP failed to process the request. (An...
Support & upgrades have expired for your product error
If you have a supported license but get the 'Support & upgrades have expired for your product' error when you're trying to use your license, it could be that it just needs refreshing because the li...