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Stuck in continuous log in loop when activating
If you're stuck in a continuous loop of logging in with your Redgate ID, this most commonly affects SQL Data Compare, SQL Compare, SQL Dependency Tracker, SQL Prompt, and SQL Source Control, though...
MSI returned failure code 1603: Fatal error during installation
If you get the error MSI returned failure code 1603: Fatal error during installation when installing your Redgate tools, it could be a requirements issue so you may want to check that you meet the ...
SQL Prompt crashing SSMS
Please make sure you have the latest version installed: https://download.red-gate.com/checkforupdates/SQLPrompt/ If you're using an older version of SSMS you may need to check that it's compatible ...
Error: Quit applications, you need to quit the following applications before the installation can continue
If you see the error 'Quit applications, you need to quit the following applications before the installation can continue' when installing Redgate add-on tools (such as SQL Prompt and SQL Source Co...
Error: No known good package found
If you come across the error 'No known good package found' when installing a Redgate tool, run netsh http add iplisten 127.0.0.1 from an elevated command prompt and then perform the installation ag...
SSMS native IntelliSense doesn't work after SQL Prompt trial expires
If you decide not to purchase a license after a SQL Prompt trial expires, to make sure the SSMS native IntelliSense works, please follow the below steps:1. Uninstall SQL Prompt from the control pan...
Finding installers for your Redgate tools
There are several ways to find the installers you need for your Redgate tools.Log in to the customer portalYou can access the details of your Redgate licenses by logging into your Redgate account o...
Finding your licenses in the customer portal
To find your licenses in the customer portal you will need a Redgate ID.If you already have one, you can log in to your account here. If not, you can create one here.Once you've logged in, you will...
How to contact Redgate support
If you're experiencing a technical issue, the easiest way to get help is to submit a request through our support portal.Using the portal allows you to include:
📎 Screenshots
📄 Log files
📝 Relevan...
License support states explained
SubscriptionA subscription license includes support & upgrades in the rented subscription of the product also entitling you to the latest tool versions, bug fixes, platform support, new features an...