Installation, upgrade and maintenance problems

This section gathers the support articles offering advice on common problems, questions, and specific errors encountered during installing, configuring, upgrading or general maintenance of the Redgate Monitor infrastructure (consisting of the Web Server, Base Monitor and SQL Server data repository).

• Installation or Upgrade Failures
• Redgate Monitor 'Internal' Connection Failures
• Web Server issues
• Data Repository Issues

Installation or upgrade failures

-- Reported problems and common questions regarding the Redgate Monitor installation process.

• Verification of Redgate Monitor Web failed / The installation package could not be opened
• SQL Server session hangs when you try to enable snapshot isolation in SQL Server
• Using high availability options with the Redgate Monitor services and repository
• Migrating Redgate Monitor to a new server

See also:

• Planning the Redgate Monitor infrastructure and installation
  If you're planning a fresh installation of Redgate Monitor, read this section of the documentation.
• Maintaining and upgrading Redgate Monitor
  Advice in the documentation on performing Redgate Monitor maintenance, including where to find the log file, plus what to do in order to upgrade safely.
• Getting Started with Redgate Monitor
  Redgate video tutorials covering simple installation and configuration, including how to install multiple base monitors and multiple dashboards.

Redgate Monitor 'Internal' Connection Failures

--'Internal' connection problems, between the Redgate Monitor Web UI and base monitor, or base monitor and data repository.

• Connecting to the data repository
• Locating the Redgate Monitor database
• Creating a data repository database
• Unable to connect to Base Monitor
• Redgate Monitor - default port settings
• Redgate Monitor Base Monitor and Web Server versions are different
• The web server isn't authorized to access this base monitor

See also:

• Permissions required for the Redgate Monitor Service accounts
  Many reported issues with connections resolve to permission problems with the service accounts, so it's worth reviewing this page in the documentation.
• Viewing component information and log files
  The Redgate Monitor logs can be very revealing if you are having any connection, or other, problems.

Web Server issues

-- Reported problems with the Redgate Monitor Web Server or IIS, such as port conflicts, permission failures, UI issues.

• Running Redgate Monitor in an iframe
• CSS in Redgate Monitor UI Not loading properly
• SSL Setup for Redgate Monitor
• HTTP 503 in the Redgate Monitor UI
• HTTP 500 in the Redgate Monitor UI
• Changing the Redgate Monitor Web Server Port
• Server Error in '/' Application - OracleWebEventProvider
• Redgate Monitor browser error - Cannot display webpage, connection timed out, webpage not available, or could not locate remote server
• Moving from Redgate Monitor Web server to IIS
• Problems with IIS and ASP.NET

See also:

• Web Server: general requirements and Setting up the IIS Web Server
  For general advice on set up

Data Repository Issues

-- Unexpected growth of the data repository is the most reported issue.

• After changing purge settings the data repository does not immediately reduce in size
• tempdb size increases when clearing purge backlog
• Redgate Monitor UI still showing data for removed entities

See also:

• Redgate Monitor database requirements
  General advice on setting up the data repo.