Articles
Sort by recent activity
'Failed to activate the license' on old tool versions - legacy activation method
You run into the error 'Failed to activate the license' when attempting to activate your license.
User account licensing (logging in with your Redgate ID to activate your license) doesn't work if y...
Installing your Redgate tools on side by side versions of SSMS
You can run Redgate tools on side by side versions of SSMS on the same machine at the same time.
Many users like to run old versions of SSMS alongside the latest version so that they can compare ol...
Activating and deactivating Redgate tools
Activation in most of Redgate's desktop tools requires users to log in with their Redgate ID for each installation.
Activating
Download and install the product. On the first run after installatio...
Installation FAQs
Many installation failures can be due to two things that are worth checking prior to troubleshooting:
Are you installing the latest version of the tool?
Do you have .Net Framework 4.6.1 or later i...
Create and manage your Redgate ID
A Redgate ID is a free user account that gives you a secure and personalized experience with Redgate products and services. Your purchases, updates, and trials of Redgate products and services are ...
Unable to connect to the Redgate Client Service
This error message is displayed if the Redgate Client Service is stopped or unavailable and can sometimes occur when activating your Redgate products on your computer.
Troubleshooting
The proble...
How many Redgate Monitor licenses do I need?
This guide explains the ways Redgate Monitor can be allocated depending on your installation.
Redgate Monitor is licensed per Windows server (either physical or virtual).
If running a Windows clust...
Offline activation for user based tools - legacy licensing system
You can use offline activation to activate products when your computer doesn't have an internet connection or your internet connection does not allow SOAP requests.
You'll need access to another co...
Moving a license to a different machine
There is no longer the need to deactivate your license to move it to another machine.
If you're logging in with the same Redgate ID each time you install your license on a machine then you will nev...
Changing the email address associated with your Redgate ID
The email address associated with your Redgate ID cannot be changed in the customer portal, a new ID needs to be created.
First you will need to create a Redgate ID for the new email address that ...