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SQL History is greyed out
After upgrading SQL Prompt you may find that SQL History and Intellisense appear to be disabled. To fix this, on the SQL Prompt menu click on SQL Prompt > Manage my license > and sign in with your ...
Single sign-on (SSO) for Redgate apps
Single sign-on (SSO) allows users of Redgate apps to authenticate using their organization's identity provider, removing the need for them to use a Redgate ID and password.SSO removes the need for ...
SQL Prompt missing from toolbar after installation
There are two main reasons this can happen: If you’ve upgraded SSMS, you’ll need to uninstall and then reinstall SQL Prompt so it can integrate with the new version, this won’t affect your configur...
Add SQL History to a shared folder
Following these steps will enable you to relocate the SQL History file to a shared folder.1. Open regedit2. Go to Computer\HKEY_CURRENT_USER\Software\Red Gate\SQL Prompt 10\3. Add a string value wi...
You have not been assigned a license for this tool error
If you encounter this error while using your tools, there are several possible causes:1. You don't have a license for the tool assigned to your account. You'll need to ask the license owner to add ...
Error: Something went wrong while signing in. Authentication failed.
You get the error 'Something went wrong while signing in. Authentication failed' when signing in to your license.To fix this problem, add http://identityprovider.red-gate.com/ to your firewall Allo...
Error: Sign in failed. The access token has expired.
When logging into your tool, access tokens are valid for 5 minutes so if the system clock is more than 5 minutes out, you'll see this error:Please sync the date/time on your machine to ensure it ma...
IDP error when activating
This article provides troubleshooting steps for the various IDP related errors you may run into when activating your license (error message wording may vary).IDP failed to process the request. (An ...
Support & upgrades have expired for your product error
If you have a supported license but get the 'Support & upgrades have expired for your product' error when you're trying to use your license, it could be that it just needs refreshing because the li...
How to activate using offline permits
Most of our user-based tools support the use of offline permits to activate network-restricted or air-gapped devices. Please note that some steps need to be performed on a device with internet acce...