How to contact Redgate support How to contact Redgate support

How to contact Redgate support

If you're experiencing a technical issue, the best way to reach us is by submitting a request through the support portal.

Using the portal allows you to include:

  • 📎 Screenshots
  • 📄 Log files
  • 📝 Relevant details

This information significantly improves our ability to diagnose and resolve your issue quickly.


Phone support availability

You cannot raise a request by phone unless you're a Premium Support customer.

Premium Support customers have access to a dedicated phone line for urgent issues. All other users should submit requests via the portal to ensure we have the information needed to assist you effectively.

Related article:

How to view my support tickets