If you're experiencing a technical issue, the best way to reach us is by submitting a request through the support portal.
Using the portal allows you to include:
- 📎 Screenshots
- 📄 Log files
- 📝 Relevant details
This information significantly improves our ability to diagnose and resolve your issue quickly.
Phone support availability
You cannot raise a request by phone unless you're a Premium Support customer.
Premium Support customers have access to a dedicated phone line for urgent issues. All other users should submit requests via the portal to ensure we have the information needed to assist you effectively.
Related article:
How to view my support tickets
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