Client Logs
To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: %localappdata%\Red Gate\Logs
Service Logs
C:\ProgramData\Red Gate\Shared Client\Log
Installer Logs
- Click 'cancel' on the error popup window
- Left click on the Redgate icon at the top left of the main installer window title bar
- Choose 'Open temporary file folders'
- Zip and send us the log files
Turning on DEBUG logging
Open the file %localappdata%\Red Gate\Product Name\LoggingConfiguration.xml in a text editor and set the level value to DEBUG as below:
<root><level value="DEBUG"/>
<appender-ref ref="DefaultRGFile"/>
<appender-ref ref="EventLogAppender"/>
</root>
Then restart SSMS to reproduce the error you are experiencing. Zip and send across the log files in %localappdata%\Red Gate\logs\Product Name
If you have been asked for Redgate Client log files please follow the below steps:
To enable debug logging, start notepad with administrative privileges and edit:
C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe.config
changing the <level> values to DEBUG. When the service is restarted, it will output more information to its logs: C:\ProgramData\Red Gate\Shared Client\Log
Related documentation: