Client Logs

To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: %localappdata%\Red Gate\Logs

Service Logs 

C:\ProgramData\Red Gate\Shared Client\Log

Installer Logs

• Click 'cancel' on the error popup window
• Left click on the Redgate icon at the top left of the main installer window title bar
• Choose 'Open temporary file folders'
• Zip and send us the log files

Turning on DEBUG logging for the Redgate Client 

To enable debug logging, start notepad with administrative privileges and edit:

C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe.config

Change ‘Information’ to ‘Debug’ in <add key="serilog:minimum-level" value="Information" />

Restart the Redgate Client Service.  Open your Services console (Control Panel > Admin Tools > Services), locate Redgate Client in the list of services, right-click, and choose Start or Restart.

Related documentation:

Log file locations