Locating log files

Client Logs

To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: C:\ProgramData\Red Gate\Shared Client\Log

Service Logs 

C:\ProgramData\Red Gate\Shared Client\Log

Installer Logs

  • Click 'cancel' on the error popup window
  • Left click on the Redgate icon at the top left of the main installer window title bar
  • Choose 'Open temporary file folders'
  • Zip and send us the log files

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Turning on DEBUG logging for the Redgate Client 

If you are using version 8.6.0 or later of the Redgate Client Service:

1. Visit the http://localhost:22221/redgate/status page

2. Choose 'Licensing settings

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3. Tick 'Enable debug logging' 

4. Reproduce your issue before returning to the Redgate Client status page and choose 'Download internal status report'

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If you are using an earlier version of the Redgate Client and you are unable to upgrade, to enable debug logging, start notepad with administrative privileges and edit:

C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe.config

Change ‘Information’ to ‘Debug’ in <add key="serilog:minimum-level" value="Information" />

Restart the Redgate Client Service.  Open your Services console (Control Panel > Admin Tools > Services), locate Redgate Client in the list of services, right-click, and choose Start or Restart.

 

Related documentation:

Log file locations

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