Providing log files is essential for efficient troubleshooting. These files contain a detailed record of system events, error and warnings which allows our support team to analyze the issue thoroughly. The more information you provide, the better equipped we'll be to assist you.
Product Logs
Licensing Logs
%APPDATA%\Red Gate\Licensing
Service Logs
C:\ProgramData\Red Gate\Shared Client\Log
Installer Logs
- Click 'cancel' on the error popup window
- Left click on the Redgate icon at the top left of the main installer window title bar
- Choose 'Open temporary file folders'
- Zip and send us the log files
Client Logs
To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: C:\ProgramData\Red Gate\Shared Client\Log
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