Locating log files Locating log files

Locating log files

Providing log files is essential for efficient troubleshooting. These files contain a detailed record of system events, error and warnings which allows our support team to analyze the issue thoroughly. The more information you provide, the better equipped we'll be to assist you.

Product Logs

Log file locations

Licensing Logs

%APPDATA%\Red Gate\Licensing

Service Logs 

C:\ProgramData\Red Gate\Shared Client\Log

Installer Logs

  • Click 'cancel' on the error popup window
  • Left click on the Redgate icon at the top left of the main installer window title bar
  • Choose 'Open temporary file folders'
  • Zip and send us the log files

mceclip0.png

Client Logs

To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: C:\ProgramData\Red Gate\Shared Client\Log