To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: %localappdata%\Red Gate\Logs
C:\ProgramData\Red Gate\Shared Client\Log
- Click 'cancel' on the error popup window
- Left click on the Redgate icon at the top left of the main installer window title bar
- Choose 'Open temporary file folders'
- Zip and send us the log files
Turning on DEBUG logging for the Redgate Client
To enable debug logging, start notepad with administrative privileges and edit:
C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe.config
Change ‘Information’ to ‘Debug’ in <add key="serilog:minimum-level" value="Information" />
Restart the Redgate Client Service. Open your Services console (Control Panel > Admin Tools > Services), locate Redgate Client in the list of services, right-click, and choose Start or Restart.