Locating log files

Client Logs

To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: %localappdata%\Red Gate\Logs

Service Logs 

C:\ProgramData\Red Gate\Shared Client\Log

Installer Logs

  • Click 'cancel' on the error popup window
  • Left click on the Redgate icon at the top left of the main installer window title bar
  • Choose 'Open temporary file folders'
  • Zip and send us the log files

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Turning on DEBUG logging

Open the file %localappdata%\Red Gate\Product Name\LoggingConfiguration.xml in a text editor and set the level value to DEBUG as below:

<root><level value="DEBUG"/>
<appender-ref ref="DefaultRGFile"/>
<appender-ref ref="EventLogAppender"/>
</root>

Then restart SSMS to reproduce the error you are experiencing. Zip and send across the log files in %localappdata%\Red Gate\logs\Product Name

 

If you have been asked for Redgate Client log files please follow the below steps:

To enable debug logging, start notepad with administrative privileges and edit:
C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe.config
changing the <level> values to DEBUG. When the service is restarted, it will output more information to its logs: C:\ProgramData\Red Gate\Shared Client\Log

Related documentation:

Log file locations

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