To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: %localappdata%\Red Gate\Logs
C:\ProgramData\Red Gate\Shared Client\Log
- Click 'cancel' on the error popup window
- Left click on the Redgate icon at the top left of the main installer window title bar
- Choose 'Open temporary file folders'
- Zip and send us the log files