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Unable to connect to the Redgate Client Service
This error message is displayed if the Redgate Client Service is stopped or unavailable and can sometimes occur when activating your Redgate products on your computer.
Troubleshooting
The proble...
How many Redgate Monitor licenses do I need?
This guide explains the ways Redgate Monitor can be allocated depending on your installation.
Redgate Monitor is licensed per Windows server (either physical or virtual).
If running a Windows clust...
Offline activation for user based tools - legacy licensing system
You can use offline activation to activate products when your computer doesn't have an internet connection or your internet connection does not allow SOAP requests.
You'll need access to another co...
Moving a license to a different machine
There is no longer the need to deactivate your license to move it to another machine.
If you're logging in with the same Redgate ID each time you install your license on a machine then you will nev...
Changing the email address associated with your Redgate ID
The email address associated with your Redgate ID cannot be changed in the customer portal, a new ID needs to be created.
First you will need to create a Redgate ID for the new email address that ...
Command Line activation
Before using any tool's Command Line Interfaces (CLIs), they must be authenticated (licensed). If an attempt is made to use a CLI without being authenticated, the following error message will be di...
Resetting Redgate ID password
To reset your Redgate ID password navigate to the account page on the Redgate website.
Enter your email address and click next.
Click on the Forgotten your password? link, enter your email address ...
Uninstalling Redgate products
To uninstall a Redgate product go to Control Panel, click Programs and Features or Apps & Features and right click on the tool you would like to uninstall.
Bulk uninstallation
There is also a bulk ...
Licensing & update URLs to add to your AllowList in firewall
Adding these to your AllowList should enable licensing and authentication of Redgate tools to run smoothly. We recommend that you use the DNS names instead of the IPs as we don't guarantee to keep...
How Redgate tools are licensed
This is a guide to Redgate’s licensing models for user based, server based and capacity based licenses.
User based licensing
Most Redgate tools are licensed per user. This means that if you are t...