On the Users tab of the Redgate licensing portal, the Current allocated users section shows a "Device: xxx" entry. It means that the license isn't associated with a users Redgate ID email. For server-licensed tools (SQL Backup, SQL Monitor and SmartAssembly) this is the correct behavior. For user-licensed (desktop) tools, these anonymous users may be using up entitlements they no longer require.
User-licensed (desktop) tools or Capacity-licensed tools
You will see a "Device: xxx" user in the customer portal if that user:
- Activated a license without using their Redgate ID – usually because they did a manual (offline) activation
- Activated via the command line
- Is using a very old tool version (prior to the launch of user account licensing in 2017)
If you're seeing the "All entitlements claimed" message, then owners and administrators of the license can investigate these anonymous users and if possible, remove them to free up the activation for someone else, as described in Removing A User (Freeing Up A License/Entitlement). However, we can't tell you on what server the license was activated or by whom.
SQL Backup & SmartAssembly
You will see a "Device: xxx" user in the customer portal for both SQL Backup and SmartAssembly activations.
SQL Backup is licensed per server and will record an entry in the portal anytime that serial key is activated against a server.
SmartAssembly is licensed per build machine and similar to above, will record an entry in the portal whenever the tool is activated on a machine.
SQL Monitor permit based activations
You should see "Device: xxx" users in the customer portal for SQL Monitor. This is the correct behavior.
Generally, you will see this followed by your server name (for serial key-activated SQL Monitor licenses you just see the number, as above):
Do not remove these entries as it will deactivate the tool currently installed on that named server.
Note that you should not see email address entries here for server tools. If you do, remove them as they consume entitlements that can't then be used to monitor servers (see for example Missing License entitlements in SQL Monitor for redgate.com licenses or Failed to activate license...all entitlements claimed error for serial key-activated licenses).