Software renewed but not reflected on client

Hello,

We renewed our license but my instance indicates the product is out of data and not support. I have removed and reinstalled and I can see that my license does not expire until 2027. What steps are needed update my client license?

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Deb December 13, 2024 20:40

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We did recently change from one year to three year - cancelled old purchase and submitted new one.

Deb December 13, 2024 20:41

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Hi Deb

Please can you follow the steps in this article to refresh your license:

Support & upgrades have expired for your product error

Victoria W December 16, 2024 08:21

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Software renewed but not reflected on client

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