SQL Prompt 10.13 - Failure Code 1603

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  I have the same Problem! Service could not be startet

  Tinu October 04, 2023 10:00

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  In the event-log I found this:
  
  

  Application: RedGate.Client.Service.exe

  Framework Version: v4.0.30319

  Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF995DC6FF5 (00007FF995D70000) with exit code 80131506.

  
  

  Faulting application name: RedGate.Client.Service.exe, version: 11.1.4.3390, time stamp: 0x64c3adeb

  Faulting module name: clr.dll, version: 4.8.9181.0, time stamp: 0x64b85478

  Exception code: 0xc0000005

  Fault offset: 0x0000000000056ff5

  Faulting process id: 0x0x2828

  Faulting application start time: 0x0x1D9F6E23AA64C9A

  Faulting application path: C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe

  Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

  Report Id: 6cec9a51-4b58-44fd-b3b5-fc421dd9da1c

  Faulting package full name: 

  Faulting package-relative application ID: 

  Tinu October 04, 2023 16:48

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  This happened to me aswell. Upgrading with "SQLPrompt_10.14.11.7894.exe".
  Sql Prompt worked before the upgrade.
  
  

  Application: RedGate.Client.Service.exe

  Framework Version: v4.0.30319

  Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF978988551 (00007FF978970000) with exit code 80131506.

  
  

  Faulting application name: RedGate.Client.Service.exe, version: 11.1.5.3399, time stamp: 0x6596d4f3

  Faulting module name: clr.dll, version: 4.8.4645.0, time stamp: 0x648f6f63

  Exception code: 0xc0000005

  Fault offset: 0x0000000000018551

  Faulting process id: 0x6724

  Faulting application start time: 0x01da84e120a1d614

  Faulting application path: C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe

  Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

  Report Id: 9f065d7e-e83d-4e8f-bbb2-13a5f4b7d527

  Faulting package full name: 

  Faulting package-relative application ID: 

  MrJonez April 02, 2024 09:39

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  Hi @MrJonez
  
  Please can you try the following:
  

  1. Consult IT: The most straightforward solution would be to ask your IT department to temporarily disable any security software, such as Trellix/McAfee, that might be preventing the service from starting correctly. Security software often blocks unrecognized services as a precaution.
  2. Run as Administrator: Ensure you execute the installer with administrative rights by selecting "Run as administrator.
  3. Request that your IT department add the application to your AllowList. This ensures that future installations or updates are not hindered by security software.

  Licensing & update URLs to add to your AllowList in firewall
  

  Victoria W April 12, 2024 13:28

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  Hi
  Victoria W said:

  1. Consult IT: The most straightforward solution would be to ask your IT department to temporarily disable any security software, such as Trellix/McAfee, that might be preventing the service from starting correctly. Security software often blocks unrecognized services as a precaution.

  That part solved it for me. But it seems like I have to contact IT again when I reboot my computer
  Is this something you can try to solve in an update?
  
  Best Regards John

  MrJonez April 12, 2024 13:42

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  Hi @MrJonez
  
  I'm afraid that's a drawback of the antivirus software and not something we can fix in SQL Prompt.

  Victoria W April 12, 2024 13:50

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