Unable to uninstall Prompt 7

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  Hi @Mir,
  
  Sorry to hear that you are having troubles when trying to uninstall Prompt 7.
  
  Can you take a look at this post: Uninstall Prompt 8 and try to apply the described steps to your version?
  
  Please let us know if it worked for you,
  
  Regards,
  Fabiola

  FabiolaB December 01, 2017 09:34

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  Hi @FabiolaB ,
  
  Yes, I've already tried this, but the result is the same error message.
  
  After that, I looked at that path in the error message but the folder is empty. I think that this is the problem.
  But I don't know what I can do with this.

  Mir December 01, 2017 09:42

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  Hi @Mir,
  
  Have you tried to install Prompt 9 without uninstalling Prompt 7 ? That should work.
  
  If it doesn't, please send me the full Prompt 7 version, so I can send you a link to download that exe version, extract the msi from it and then do msiexec /x filename.msi /q to try to uninstall it.
  
  Thanks,
  Fabiola

  FabiolaB December 01, 2017 10:55

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  Prompt 9 installer automatically tries to uninstall the previous version. I cannot disable this.
  SQL Prompt 7.2.4.291

  Mir December 01, 2017 11:09

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  Hi @Mir,
  I've asked the support team to help you with the installation, they'll try to reproduce the problem and find a solution.
  
  Regards,
  Fabiola
  

  FabiolaB December 01, 2017 12:13

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  Hi @Mir ,
  
  Sorry to hear you are having this issue.
  
  Can you please try to put this attached file (SQL Prompt_7.2.4.291_x86_r5ea6923d3494b529230c58033e9983abd4d7c740) in the folder and try again?

  Tianjiao_Li December 04, 2017 11:10

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  Hi @Tianjiao_Li ,
  
  Thank you. I've successfully uninstalled it.

  Mir December 04, 2017 11:32

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  Hi @Mir ,
  
  Thanks for your update and I'm glad to hear it solved the issue for you!

  Tianjiao_Li December 04, 2017 11:34

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