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Not sure if you've managed to solve this issue by now. Must have slipped through our net. There is now a de-activate tool which can be used to release a license from an old machine.
More details at http://www.red-gate.com/deactivationtool
HTH
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Although the user that had the software previously has uninstalled his copy, when the user to whom we're transferring the license tries to activate the software, they get an error telling them that the software has been installed on too many PCs. We're not sure what we're doing wrong. Any help in transferring this license would be appreciated.
Thanks,
Joe Brooks
ReDoc Software