How to activate and deactivate your Redgate Monitor licenses when you are not connected to the internet (version 11.2.14 and later) How to activate and deactivate your Redgate Monitor licenses when you are not connected to the internet (version 11.2.14 and later)

How to activate and deactivate your Redgate Monitor licenses when you are not connected to the internet (version 11.2.14 and later)

This article shows you how to activate and deactivate your Redgate Monitor license offline when you don't have a connection to the Redgate Licensing Client.

  1. Go to the Licensing page in Redgate Monitor (Configuration > Licensing) in the Licenses table. With this new update you can see whether or not you're connected to the redgate.com licensing server. If there's a connection (indicated with the green tick) then you can activate your license the regular way (see How to allocate your Redgate Monitor licenses (versions 11.2.3 and later)). If you see this then you're not connected to the Redgate licensing server:mceclip0.png
  2. Click Allocate licenses to Redgate Monitor; this will open the wizard for allocating a license permit. 
  3. Step 1 of the wizard will ask you to create a permit file; a link will be provided. You'll need a computer with internet access for this step. When you follow the link you'll be taken to the customer portal where you'll be able to view all of the licenses that you're an owner or admin of. screencap1.png
  4. Find the license that you wish to use on your installation and use the - or + buttons to select the number of servers you wish to license. If you're unable to select the number of servers because it tells you that they're currently in use, please see the troubleshooting steps below this section.screencap2.png
  5. After selecting the number of licenses you need, scroll down to the bottom of the page where you'll see the Download permit file button. Click this to start the permit file download.  Capture.PNG
  6. Now that you've downloaded your permit file you'll need to return to your Redgate Monitor installation. You'll need to have access to the newly downloaded permit file on the machine running Redgate Monitor. In Step 2 you'll need to upload this permit file in order to apply the licenses. Click Apply permit. You can also drag and drop the permit file to the below field: Capture2.PNG
  7. Find the permit and select it. If the permit is valid then you'll see a green tick to confirm this. To finish, click Apply permit. Capture3.PNG
  8.  Then click Finish and go to main licensing page.                                        Capture4.PNG

Troubleshooting

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During step 4, if you find that you're unable to select the number of licenses you need because they appear to be in use by another installation, please follow these steps:

  1. Log on to the Redgate license portal and go to the Manage license section, alternatively you can click View license details on the Create your license permit page.
  2. Select the applicable license and on the Users tab. 
  3. Remove any old serial key activations, these show as 'Device: xxxx-xxxx-xxxx-xxxx.
  4. Go back to the Create your license permit page and continue from step 4 above. 

How to remove allocations in an offline environment

To deallocate a license or reduce the number of server allocations you're using, follow the same steps as above, except this time when you return to your Redgate Monitor licenses in the portal view you can lower the number of licenses. Download the new permit file and move it over to the offline machine and apply as before. 

After the new permit file has been applied you'll see the updated allocation amount in the Redgate Monitor UI:

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