Login fails with 'Sorry, your login failed' error (SSO) Login fails with 'Sorry, your login failed' error (SSO)

Login fails with 'Sorry, your login failed' error (SSO)

If you're unable to log in, this is likely due to conditional access policies in Entra.

Start by checking your client secret. If you haven't set one up yet, or if the existing one has expired, you can configure it here:

Configuring a client secret

If the secret has expired and you can't get into the account to update it, use the self-recovery route instead. This disables SSO without requiring account access first:

SSO self-recovery

Once SSO is disabled, you'll be able to sign in directly, update the secret and reconfigure SSO if needed.

For more detail, this is also covered in our SSO troubleshooting guide.

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