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Hi Tom, The Redgate portal has switched to the new format from 1st July 2024. You would have used the legacy portal format earlier. For the license (when clicked on the product) on the usage tab, you should see the existing allocation under the "Device". Selecting the device and clicking "Remove" should free up the usage on the old system.
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Once this is done, you can activate the license on the new system. Please let me know if this helps. Regards, Sujay
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Hi Tom,The Redgate portal has switched to the new format from 1st July 2024. You would have used the legacy portal format earlier.For the license (when clicked on the product) on the usage tab, you...
Hi Tom, On the Redgate portal, the left panel, if you select Licenses, you should be able to see the list of licenses:
[image]
[image] Click on the license and you should see 2 tabs (Usage and Serial Numbers)
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Navigating to the "Serial Numbers" tab, you should be able to view the serial numbers Please let me know if this helps. Best Regards, Sujay
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Hi Tom,On the Redgate portal, the left panel, if you select Licenses, you should be able to see the list of licenses:
Click on the license and you should see 2 tabs (Usage and Serial Numbers)
Nav...
Hi Chris, Thank you for reaching out. We have observed this issue at times when the extension version of log_fdw was lower than 1.3 It would help to check if this is the case. If so, the version of log_fdw can be updated using the below command: ALTER EXTENSION log_fdw UPDATE;Please let us know if this helps. Regards, Sujay / comments
Hi Chris,Thank you for reaching out.We have observed this issue at times when the extension version of log_fdw was lower than 1.3It would help to check if this is the case.If so, the version of log...
Thanks Andy. I see what you are saying now. The file itself does not contain the latest update. I will get this checked with my colleagues and let you know once the file is updated. This should then reflect in SQL Monitor. Best Regards, Sujay
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Thanks Andy.I see what you are saying now. The file itself does not contain the latest update.I will get this checked with my colleagues and let you know once the file is updated.This should then r...
Hi Andy, The file is now updated and you should be able to see the CU10 for SQL Server 2022 at https://www.red-gate.com/products/dba/sql-monitor/assets/sql-server-versions.json
Usually any new updates get reflected in a couple of days. This was somehow missed for the CU10. Going forward though, this is unlikely to take longer than a couple of days to reflect new updates. Please let me know if this change is reflected in your environment.(Auto-update usually takes about 6 hours. Restarting the services might reflect the change immediately.)
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Hi Andy,The file is now updated and you should be able to see the CU10 for SQL Server 2022 at https://www.red-gate.com/products/dba/sql-monitor/assets/sql-server-versions.json
Usually any new upda...
Hi, If SQL Monitor cannot download updates to this data automatically, it
can be performed manually. To do this, download the latest version of
the data from https://www.red-gate.com/products/dba/sql-monitor/assets/sql-server-versions.json and save it to a file at C:\ProgramData\Red Gate\SQL Monitor\SqlServerVersions.json on
the server SQL Monitor Web is installed. SQL Monitor will read the
updated file within 6 hours. However, if necessary, you can force an
update by restarting the SQL Monitor Web Service or the site in IIS. Please let us know if this helps. Best Regards, Sujay
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Hi,If SQL Monitor cannot download updates to this data automatically, it
can be performed manually. To do this, download the latest version of
the data from https://www.red-gate.com/products/dba/...
Hi Torsten, My apologies for the long delay. The issue is fixed and available in the latest version of SQL Prompt (10.15.0) which can be downloaded from https://download.red-gate.com/checkforupdates/SQLPrompt/SQLPrompt_10.15.0.12121.exe
Please let us know if this works for you.
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Hi Torsten,My apologies for the long delay.The issue is fixed and available in the latest version of SQL Prompt (10.15.0) which can be downloaded from https://download.red-gate.com/checkforupdates/...
Hi Torsten, Thank you for the update. I have forwarded this to the development team to look into further.
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Hi Torsten,Thank you for the update.I have forwarded this to the development team to look into further.
Hi Torsten, The feature has been added in the SQL Prompt release 10.14.9 This can be downloaded from https://download.red-gate.com/checkforupdates/SQLPrompt/SQLPrompt_10.14.9.7331.exe
Please let me know if this works for you.
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Hi Torsten,The feature has been added in the SQL Prompt release 10.14.9This can be downloaded from https://download.red-gate.com/checkforupdates/SQLPrompt/SQLPrompt_10.14.9.7331.exe
Please let me k...
Hi Torsten, Thank you for your forum post. I have forwarded this to the development team.
I will update here as soon as there are more details available. Best Regards, Sujay
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Hi Torsten,Thank you for your forum post.I have forwarded this to the development team.
I will update here as soon as there are more details available.Best Regards,Sujay