Activity overview
Latest activity by Sujay
Thank you Don for the help with reproducing the issue. We are looking into this now and will let you know once there are further updates.
/ comments
Thank you Don for the help with reproducing the issue.We are looking into this now and will let you know once there are further updates.
Hi Don, This error is usually observed when the Top Queries Search indexes get corrupted.
Stop the Redgate Monitor Base Monitor service.
Delete the TopQueries Search folder.This would be typically be at C:\ProgramData\Red Gate\Redgate Monitor\SearchEngine\SqlQueries
Restart the Base Monitor Service
Once the folder is deleted, the indexes will rebuild correctly and the errors would no longer be observed. Note:
Deleting the indexes will not impact any of the Top Queries. It will
only impact the Top Query Search function until these indexes get
rebuilt.
Please let us know if this helps. / comments
Hi Don,This error is usually observed when the Top Queries Search indexes get corrupted.
Stop the Redgate Monitor Base Monitor service.
Delete the TopQueries Search folder.This would be typically ...
Hi, For Azure Flexible server, could you check if the steps suggested at https://documentation.red-gate.com/monitor14/enabling-advanced-monitoring-for-azure-flexible-server-266141724.html help to get this working?
/ comments
Hi,For Azure Flexible server, could you check if the steps suggested at https://documentation.red-gate.com/monitor14/enabling-advanced-monitoring-for-azure-flexible-server-266141724.html help to ge...
Hi Chris, Thank you for the update. I have replicated this one as well on Azure SQL and have shared the details to the development team to look into.
/ comments
Hi Chris,Thank you for the update.I have replicated this one as well on Azure SQL and have shared the details to the development team to look into.
Hi Chris, Thank you for that. I was able to replicate the issue with Azure SQL database. I will escalate this to the development team to look into and will let you know as soon as there are any updates.
/ comments
Hi Chris,Thank you for that. I was able to replicate the issue with Azure SQL database. I will escalate this to the development team to look into and will let you know as soon as there are any upda...
Hi Chris, This seems to be working on the latest version of Prompt (10.14.23) and for an on-prem SQL Server
[image] [image]
Are you seeing this on a similar configuration or is it different? If its an earlier version of Prompt, could you check if upgrading to the latest version works? / comments
Hi Chris,This seems to be working on the latest version of Prompt (10.14.23) and for an on-prem SQL Server
Are you seeing this on a similar configuration or is it different? If its an earlier vers...
Hi Tom, The Redgate portal has switched to the new format from 1st July 2024. You would have used the legacy portal format earlier. For the license (when clicked on the product) on the usage tab, you should see the existing allocation under the "Device". Selecting the device and clicking "Remove" should free up the usage on the old system.
[image]
Once this is done, you can activate the license on the new system. Please let me know if this helps. Regards, Sujay
/ comments
Hi Tom,The Redgate portal has switched to the new format from 1st July 2024. You would have used the legacy portal format earlier.For the license (when clicked on the product) on the usage tab, you...
Hi Justin, The SQL Backup converter utility and relevant files can be found in the SQL Backup installation folder (by default, %ProgramFiles%\Red Gate\SQL Backup 10 on 32-bit machines and %ProgramFiles(x86)%\Red Gate\SQL Backup 10 on 64-bit machines). In case you do not have the SQL Backup installed, you could download it from here and install it. Once this is installed, you should be able to use the SQB Converter Utility. Please let me know if this helps. Best Regards, Sujay / comments
Hi Justin,The SQL Backup converter utility and relevant files can be found in the SQL Backup installation folder (by default, %ProgramFiles%\Red Gate\SQL Backup 10 on 32-bit machines and %ProgramFi...
Hi Tom, On the Redgate portal, the left panel, if you select Licenses, you should be able to see the list of licenses:
[image]
[image] Click on the license and you should see 2 tabs (Usage and Serial Numbers)
[image]
Navigating to the "Serial Numbers" tab, you should be able to view the serial numbers Please let me know if this helps. Best Regards, Sujay
/ comments
Hi Tom,On the Redgate portal, the left panel, if you select Licenses, you should be able to see the list of licenses:
Click on the license and you should see 2 tabs (Usage and Serial Numbers)
Nav...
Hi Chris, Thank you for reaching out. We have observed this issue at times when the extension version of log_fdw was lower than 1.3 It would help to check if this is the case. If so, the version of log_fdw can be updated using the below command: ALTER EXTENSION log_fdw UPDATE;Please let us know if this helps. Regards, Sujay / comments
Hi Chris,Thank you for reaching out.We have observed this issue at times when the extension version of log_fdw was lower than 1.3It would help to check if this is the case.If so, the version of log...