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SQL Doc will not start up

I am running the Tool Belt on a Windows 10 pc with 32 GB RAM. When I try to start up SQL Doc, nothing happens. I have uninstalled and reinstalled the application. It works fine for a bit and then will not load either from within SSMS or from the Windows menu system. 

The SQL Doc version is 5.2.13.3844.
The SSMS version is 19.2
John Hosier
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Comments

6 comments

  • chrisqtran
    Hi John,

    Thank you for reaching out. Can you try updating to the latest version and see if the issue persists?
    https://download.red-gate.com/checkforupdates/SQLDoc/SQLDoc_5.2.14.3902.exe
    chrisqtran
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  • John_Hosier
    I installed the new version of SQLDoc. The behavior did not change. It worked the first time I used it. When I closed it and tried to open it again the next day, I got a flash of spinning icon indicating it was starting to load and then nothing. I tried it from within SSMS and outside SSMS. Same result both times.

    When I repaired the file through the Redgate Uninstaller, it worked again. I have tried to reproduce the error, but cannot do it consistently. I will update this thread if I figure out what the steps are to reproduce the error.
    John_Hosier
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  • chrisqtran
    Hi John,

    I wasn't able to get the same behavior on my machine, using the SQL Doc and SSMS versions. Since the repair, has the issue occurred again?
    chrisqtran
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  • John_Hosier
    Just got back from some time off, so I will keep an eye out for the issue and report if it happens again. Thanks for responding.
    John_Hosier
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  • gregorioandador
    I'm having this same issue. I got it to work after a repair install, but just upgraded to latest version and issue is back. Get an hour glass after a starting the program from the menu but then it goes away and SQL Doc is not running in the task manager. Any other suggestions to fix this?
    gregorioandador
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  • gregorioandador
    I uninstalled and reinstalled the SQL Doc and now it's starting up. Will let you know if this is a problem again in the future.
    gregorioandador
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