With newest Verson 10.13.15 Redgate.Client does not start on installation

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  Hi TinuS
  
  Please can you to try updating your version of the .Net Framework? 
   
  https://dotnet.microsoft.com/en-us/download/dotnet-framework/net48
   
  Then run the installer again:
  https://download.red-gate.com/checkforupdates/SQLPrompt/SQLPrompt_10.13.15.3135.exe 
  

  Victoria W October 06, 2023 09:19

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  .Net-Framework 4.8 is installed. See attaced Image. 
  Installation: Same error! 
  A colleague also did the installation. Same error message!
  
  
  
  

  TinuS October 06, 2023 12:30

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  Hi @TinuS
  
  Please can you follow the steps in this article and see if this fixes the issue:
  
  Redgate Client Service fails to start

  Victoria W October 06, 2023 14:16

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  I can start and stop services. 'netsh http show iplisten' shows an empty list.'C:\Program Files (x86)\Common Files\Red Gate\Shared Client' does not exists on my computer. I tried the installation again. No success.

  TinuS October 09, 2023 04:22

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  Hi @TinuS
  
  Please can you provide the client logs.
  
  To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: C:\ProgramData\Red Gate\Shared Client\Log
  

  Victoria W October 09, 2023 11:17

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  Here the Logs

  TinuS October 09, 2023 14:03

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  Hi @TinuS
  
  The logs all look fine.
  
  Please can you try uninstalling SQL Prompt using the Microsoft uninstaller:
  https://www.tenforums.com/tutorials/86975-program-install-uninstall-troubleshooter-windows.html 
  
  This tool is good for removing rogue registry keys that can interfere with your installation.
   
  And then reinstall SQL Prompt:
  https://download.red-gate.com/checkforupdates/SQLPrompt/SQLPrompt_10.13.15.3135.exe 
  

  Victoria W October 10, 2023 09:08

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  There is nothing to uninstall! Reinstall does not work. Until now, we are three developers here with this problem!

  TinuS October 10, 2023 10:59

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  Please can you install the latest Redgate Client Service:
  
  

  Victoria W October 12, 2023 10:31

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  How do I install the service? In the zip-File are only DLL-Files (no exe or setup).

  TinuS October 13, 2023 06:13

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  Hi @TinuS
  
  You have to disable your antivirus and then try to install sql prompt.

  IfromZG October 13, 2023 10:42

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  No success after disable of antivirus. Same error!

  TinuS October 16, 2023 07:08

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  Cause and solution found! It's the Adaptive Threat Protection of the antivirus scanner (Trellix (McAfee)). You must disable the Adaptive Threat Protection, then the RedGite.Client-Service can be startet and the Installation completes with success. After the Installation, the Adaptive Threat Protection can be enabled again. After restart of the PC, the RedGate.Client-Service is running, also started before activation  of the Adaptive Threat Protection of the antivirus software. The RedGate.Client-Service will not start, if Adaptive Threat Protection is active on starting the RedGate.Client-Service.

  TinuS October 16, 2023 09:15

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  Hi @TinuS
  
  That's great, glad you spotted that!

  Victoria W October 16, 2023 10:18

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