Crash on Startup- "Cannot create a file when tha file already exists"

• 
  Hi @jshafran
  
  Please can you provide the SQL Prompt logs for troubleshooting. 
  https://documentation.red-gate.com/sp9/troubleshooting/finding-the-sql-prompt-log-files
  
  Could you also send us the SQL Prompt folder from the location: C:\Users\<username>\AppData\Local\Red Gate\
  

  Victoria W March 11, 2021 09:53

  - 0 +
• 
  I am having the same problem. Is there a resolution?

  jettrooper June 25, 2021 12:41

  - 0 +
• 
  Also I tried to get the logs as you reference above, but nothing happens when I click the Menu command.

  jettrooper June 25, 2021 12:45

  - 0 +
• 
  Hi @jettrooper
  
  Please can you provide the SQL Prompt logs so that we can troubleshoot:
  https://documentation.red-gate.com/sp9/troubleshooting/finding-the-sql-prompt-log-files
  
  Can you also send us the SQL Prompt folder from the location: C:\Users\<username>\AppData\Local\Red Gate\
  
  You can create a support ticket to send over the logs if you'd prefer:
  https://productsupport.red-gate.com/hc/en-us/requests/new
  

  Victoria W June 25, 2021 13:15

  - 0 +
• 
  As I mentioned above. Nothing happens when I click the Sow Logs command. How do you want the folder? Just a screenshot I presume:

  jettrooper June 25, 2021 13:22

  - 0 +
• 
  I had the same issue, but appear to have found a way to overcome it, whether this is a solution I'm unsure, it just worked for me.
  In SSMS: Open SQL Prompt > Edit Formatting Styles ...
  Once the Formatting Styles window opens, on the top left under Your Styles, I found two styles named the same. Both were identical when examined, so I simply chose one of them and deleted it from within that window.
  SSMS now starts normally and all SQL Prompt functionality is restored.
  I have no idea how the duplicate file was created.
  
  

  LogicalmanUS September 13, 2021 11:02

  - 0 +

Add comment

Please sign in to leave a comment.