Issues installing SQL Prompt on Machine

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  Hi @AJMartin901,
  did you try with right clicking the installer and choose "Run as administrator"? It sounds simple, but it seems also a "missing high privileges" trouble.

  AlessandroAlpi November 08, 2017 23:26

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  Hey @AlessandroAlpi , I tested this this morning with the employee and was unable to get it to run on their account or my own domain admin account. Others on the team were able to get it installed, however they are on Windows 10 machines. I'm wondering if it may be an issue of the new client doesn't work for Win7 builds?

  AJMartin901 November 09, 2017 14:17

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  I don't know whether the windows build is different or not. I'm sorry.

  AlessandroAlpi November 10, 2017 09:05

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  Not a problem. We're working through getting him set up with a Win10 build now to see if that alleviates the issue.

  AJMartin901 November 14, 2017 17:30

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  Hi
  
  Redgate is aware of this installer problem, the Bug Report reference is TBI-407.
  
  As a workaround, whilst my developer colleagues fix the problem, please download the latest SQL Toolbelt installer released on 17th November 2017 using the link below:
  ftp://support.red-gate.com/patches/SQLToolbelt/17Nov2017/SQLToolbelt.zip
  
  Extract the SQLToolbelt.exe to a folder.
  
  Using a command prompt, change directory to the folder where you extract the SQLToolbelt.exe and run this command:
  

  SQLToolbelt.exe /supresschecks
  

  
  Then follow the on-screen instructions. Select SQL Prompt and other Redgate applications as required.
  
  Are you now able to successfully install SQL Prompt?
  
  Many Thanks
  Eddie

  Eddie D November 20, 2017 13:54

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  Still not working for me... a sea of errors all saying "MSI error code 1625: The installation is forbidden by system policy. Contact your system administrator" . Old installers worked fine, only got these errors since the new version came out.

  Teddy501 November 22, 2017 09:54

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  Hi,
  
  Also tried the work-around this morning, but the MSI is still returning the error code 1625.
  
  Using the Toolbelt installer which includes SQL Prompt 9.0
  
  When trying other (web downloaded) msi installers using the %temp% directory this isn't returning the same error. As i first thought it really was a GPO/Domain enforced policy blocking the installer, but others seems to work fine.
  
  
  

  Lambiek12 November 22, 2017 10:50

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  Thank you, Teddy501 and Lambiek12, for you feedback and sorry that you continue to experience this problem. My colleagues are looking into to this problem, I will update when I have further information.
  
  Many Thanks
  Eddie

  Eddie D November 23, 2017 08:39

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  @Eddie D we also tried to debug on our end to see if our GPO is blocking or something else.
  
  Would a copy of the msi install.log help you guys out in finding a resolution? (as we tried to copy the %TEMP% content to different place and run manually e.t.c. ) Let me know i can e-mail this if needed.

  Lambiek12 November 23, 2017 14:43

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  @Lambiek12 thank you for your offer of the msi install.log.
  I am going to decline the offer for the moment. The reason for this is that I am waiting upon information from my colleagues regarding a fix for the problem. At the stand-up I had with the development team earlier today, they indicated that a fix version is imminent. I will update when this fix version becomes available.
  
  Many Thanks
  Eddie

  Eddie D November 23, 2017 15:46

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  Any word on the imminent fix? I'm running into the same issue. I've tried the same work arounds with almost no luck. I can get sql prompt to install, but it doesn't appear as a menu item in ssms.

  kevinb November 27, 2017 15:57

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  Hi,
  
  I am pleased to inform that a new version of the SQL Toolbelt installer is now available that fixes this problem - 'This installation is forbidden by system policy'.
  
  Please use the link below to download and test in your environment to confirm that the problem is resolved:
  ftp://support.red-gate.com/patches/SQLToolbelt/30Nov2017/SQLToolbelt.zip
  
  Many thanks
  Eddie

  Eddie D December 01, 2017 16:03

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  Thanks for the heads up. This fixed my problem.

  kevinb December 01, 2017 17:44

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  I had the same installation issue and it is fixed with the 2017-11-30 installer version. THX.

  RainerK December 05, 2017 13:33

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  Fixed for me aswell. Thanks.

  Teddy501 December 05, 2017 13:57

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  Hi Kevinb, RainerK and Teddy501
  
  Thank you for your replies confirming that the reported problem is resolved.

  Eddie D December 06, 2017 09:52

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