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We'd probably need to see a mini-dump to understand why it crashed. There are a few ways to do this but we have an effective way with minimal configuration needed:
You can download a small debugger from us if you don't have Windows debugging tools:
ftp://support.red-gate.com/utilities/AutoDumper.zip
Extract all files to a directory,
Run
Cscript adplus.vbs -crash -pn <name of process>
(Or you could try
Cscript adplus.vbs -hang -pn <name of process>)
If more than one process exists by the same name, you can use -P <pid> instead of -pn (work out which process number to debug using Windows Task Manager)
This then dumps files to disk on a crash or hang trigger. If the files are very large, I can set up an FTP account so you can upload it to us.
Or you can often see the exception by loading the dump file in windbg.exe and running "!anaylyze - v")
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Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2
Faulting module name: RedGate.Profiler.Core.dll, version: 7.0.1.16, time stamp: 0x4f4e59fd
Exception code: 0xc0000005
Fault offset: 0x000000000003a3de
Faulting process id: 0x34c
Faulting application start time: 0x01cd02e6c01be3fd
Faulting application path:
Faulting module path:
Report Id: 350ddadd-6eda-11e1-a6de-00155d3a594e