Licensing & Support FAQs

Creating a Redgate ID

Logging in with your Redgate ID to activate a license
Managing your licenses in the customer portal
Explanation of owners/admins/users in the customer portal

All entitlements have been claimed

Failed to activate the license on old tool versions

Finding your serial number

Moving a license to a different machine
Manually activating
Command line activations
How Redgate tools are licensed
Trial expired message
Upgrading
SQL Monitor licensing

 

Creating a Redgate ID

If you don’t already have a Redgate ID, you can create one:

  1. Go to the Redgate ID log in page and click Don’t have a Redgate ID?

  2. Enter an email address and password, and click Create Redgate ID.

  3. You'll receive an email from Redgate. Click the confirmation link in the email to confirm your email address.

You can now log in to your account.

Logging in with your Redgate ID to activate a license

In the past, Redgate products could be activated using just a serial number. User based licensing now means that if you log in with your Redgate ID each time you activate your license you will never run out of activations. If you are getting the message that you have, you probably need to log in.

On the toolbar, click on Help>Manage license and you'll see here if you're logged in:

Managing your licenses in the customer portal

You can access the details of your Redgate licenses by logging into the customer portal on our website. The first view you see in the My Products tab shows a summary of all the licenses associated with your account with an overview of all products that you own, are an admin or owner of, or have been invited to use.

License owners and license admins are able to manage the license for that product by clicking on the Manage cog alongside the product details

Anonymous activations

If you’ve been using Redgate products for a long time and have purchased multiple licenses, there’ll be a number of people using those products anonymously - labelled as Not logged in. This makes it hard to know exactly who is using which product, which can be a problem if you’re responsible for tracking license usage in your organisation.

To remove an anonymous user, click on the Remove button alongside the details in the list.

Managing license users, owners & admins

Submitting a license owner request

If you would like to request to become a license owner, click on add existing license< on the My Products page of the customer portal and enter the serial key.

An email will be sent to any existing owners of the license asking them to accept or reject your request.  When the existing owner has accepted you will become an owner and will be able to see the license in your account.

In some instances, the existing owner may have left the company, when this is the case, if there are no other license owners to accept your request, the request will pend for 10 days and then automatically accept.

Managing license users

If you are a license owner or admin, when you click on the Manage cog next to a product on the summary page you’ll see the detailed view for that product.

In the left section, you will find a summary of your license and how it is currently being used. To the right is the Current allocated users' section where you can invite and manage the allocated users of the license.

If you are managing a Product Bundle, you'll notice that your license key is split into sub groups. For example, SQL Toolbelt will be presented in four sections; SQL Toolbelt (Backup), SQL Toolbelt (Desktop tools), SQL Toolbelt (Monitoring), SQL Toolbelt (Multi Script). 

Inviting a user

To invite a user, enter their email address in the email field and click Send. They’ll receive an email saying they’ve been invited to use a product. You can also enter multiple email addresses to invite more than one user at a time.

Removing a user

To remove an allocated user, click on the Remove button alongside their details in the list. This has the same effect as someone deactivating the product on their computer.

Related articles: 

Managing license users, owners & admins

What does ‘Not logged in’ mean?

Explanation of owners/admins/users in the customer portal

A license owner can see license information and perform all actions relating to inviting and removing owners, admins and users from the license. 

License admins can see license information and perform all actions relating to inviting and removing users from the license.

A license user can download and use the license from the portal.

All entitlements have been claimed

Our licensing system is now user based (with the exception of server tools) so when activating licenses, if you are logging in with the same Redgate ID each time then you will be able to activate on as many machines as you need without running out of activations.

If you have changed your email address or you're not logging in with your Redgate ID you may get a message saying that all the entitlements have been claimed.  If this happens you will need to log in to the customer portal and remove an old activation.

Related article:

Removing a user

'Failed To Activate The License' on old tool versions

User account licensing (logging in when activating) and by extension the invitation function doesn't work if you are using a very old version of a product (prior to 2017) or an unsupported tool (eg. MySQL Compare) so if you have been invited to use a license in the customer portal and you try to activate it you will get the error message All of the entitlements for this serial number have already been claimed.

To activate the license you will need to log in to the customer portal and remove yourself/the user.  Then you can install the license using a product installer which you can download from the website and activating the license key.  

Related article:

'Failed to activate the license'

Finding your serial number

When you purchase a product, you can view your serial numbers at red-gate.com/myserialnumbers. You'll need to log in with the email address and password you provided when you purchased the product. Each time a serial number is used by a new user to activate a product, one license will be claimed.

If you need to reinstall products on the same computer (e.g. after installing a new operating system), you can reactivate them using the same serial number. This doesn't affect the number of available licenses for the serial number. For information about moving a license to a different computer.

Moving a license to a different machine

There is no longer the need to deactivate your license to move it to another machine. If you're logging in with the same Redgate ID each time you install your license on a machine then you will never run out of activations as this only uses one entitlement. 

If an additional user activates the same license, using their Redgate ID, this will consume another entitlement.

If you're having problems activating your license on a new machine it could be that you haven't logged in with your Redgate ID or that the ID doesn't match the one previously used. You may need to log in to the customer portal and free up an activation by removing an old user or removing the entitlement assigned to the wrong Redgate ID.  You will need to contact the license owner if you can't see the license in the portal.

Related article:

Moving a license to a different machine

Manually activating

You can use manual activation to activate products when your computer doesn't have an internet connection or your internet connection does not allow SOAP requests.

You'll need access to another computer with an internet connection and then transfer the installer over on a flash drive.

  1. Launch the product you wish to activate
  2. Visit http://localhost:22221/redgate/status.html
  3. Under Recently connected products, next to the product you wish to activate choose 'Activate using fallback' 
  4. Enter your serial key and the activation will fail (if you have no internet connection)
  5. Now you have the option to activate manually 

You can then manually activate the license - here's some step-by-step instructions.

NB: Make sure you leave the original window with the request text open whilst you generate the response text, then paste in the response. 

Command line activations

Activating

Open a command prompt, navigate to the folder where your product executable file is located and run a command with the following syntax:

<name of productEXE> /activateSerial:<serialNumber>

  1. sqlcompare /activateSerial:001-123-456789-ABCD

Deactivating

Open a command prompt, navigate to the folder where your product executable file is located and run a command with the following syntax:

<productEXE> /deactivateSerial

  1. sqlcompare /deactivateSerial

How Redgate tools are licensed

User based licensing

Most Redgate tools are licensed per user.  This means that if you are a user of a single Redgate license you are entitled to install that license on as many machines as you need, so if you are planning to use the license at work, on a laptop at home and on a VM you can install on all three.

If more than one person needs to use the license you would need to purchase an additional license for each user.

Server and capacity based licensing

A few of our tools are licensed per server, such as SQL Monitor and SQL Backup Pro, or by capacities, such as SQL Clone and Data Masker for SQL Server.

To see how each product is licensed, take a look at our Software Editions page.

In the case of the SQL Toolbelt, where there's a mixture of licenses, you would need to purchase additional licenses of the server tools if the number of servers is larger than the number of users. We offer discounts when you buy multiple licenses. Contact us at sales@red-gate.com for more information.

Trial expired message

If your trial period has expired and you are looking to purchase or you require more time to evaluate then please contact sales@red-gate.com

This error message is also displayed if you have upgraded to a new major version or downloaded an upgrade from the Redgate website which reverts to trial mode.  If you have a license and you run into this error you will need to activate your serial key within the tool.  You can do this one of two ways depending on the product:

  • On the Help menu, select Manage my license

  • On the Help menu, select Enter serial number

 This will put you back into licensed mode.

Upgrading

You can download the latest version of a product using Check for Updates, the customer portal or the Redgate website.

  • If you download the latest version from our website or the customer portal, you need to run the installer to upgrade the product.  Some Redgate products are available as part of bundle and you can select which products you want to upgrade when you run the installer.
  • If you use Check for Updates, the installer runs automatically.

Troubleshooting

Before upgrading you may want to check the system requirements which can be found on our documentation site by choosing your product and then clicking Requirements.

If you run into any problems after upgrading a Redgate tool, SQL Server Management Studio or SQL Server, in most cases an uninstall and subsequent reinstall of the Redgate tool should fix the problem.

SQL Monitor licensing

SQL Monitor is licensed per Windows server (either physical or virtual).

If running a Windows cluster, every node participating in the cluster requires a license. This includes passive nodes: these are automatically detected, and it is not possible to monitor only part of a cluster.

SQL Monitor licensing does not check the number of SQL Instances installed on an individual server.

Licensing for Azure SQL Databases

The licensing model for Azure SQL Databases requires one full SQL Monitor license allocation per five Azure SQL databases.

Licensing for Azure Managed Instances

Azure Managed Instances require one full SQL Monitor license per Managed Instance.

SQL Toolbelt Licensing

Whilst SQL Toolbelts are licensed per user, SQL Monitor (as part of the Toolbelt) is still licensed per server (physical or virtual).

Example: You have a 30 user SQL Toolbelt licence - this entitles you to 30 SQL Monitor licenses.

 

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