Licensing & Support FAQs

Creating a Redgate ID
Managing your licenses in the customer portal
Managing license admins & owners
Managing license users
Finding your serial number
Changing the serial number used to activate a product
Moving a license to a different computer
Manually activating
Command line activations
How Redgate tools are licensed
Trial expired message
Upgrading
SQL Monitor licensing
Locating logfiles
Handling your data

Creating a Redgate ID

If you don’t already have a Redgate ID, you can create one:

Go to the Redgate ID log in page and click Don’t have a Redgate ID?

Enter an email address and password, and click Create Redgate ID

You'll receive an email from Redgate. Click the confirmation link in the email to confirm your email address.

You can now log in to your account.

Managing your licenses in the customer portal

You can access the details of your Redgate licenses by logging into your Redgate account on our website. The first view you see in the My Products tab shows a summary of all the licenses associated with your account.

Product summary view

This initial view gives an overview of all products that you own, are an admin or owner of, or have been invited to use. Everyone associated with the invoice automatically becomes a license owner and can view license information and invite others to use the license. A license owner can delegate management of the license to any number of license admins, who can also view the license information and invite users to use it. 

License owners and license admins are able to manage the license for that product by clicking on the Manage cog alongside the product details:

For products that you’ve been invited to use, you'll see the serial number needed to activate the product.

Anonymous claims

Historical activations that only required a serial number are anonymous and won’t show in the customer portal which can cause confusion with the number of activations showing as available and can be a problem if you’re responsible for tracking license usage.

These anonymous activations do not count towards the number of invitations that you can send. 

The recommended transition from anonymous to identified user is to Check for updates from within any one of the bundled products and download and install the product update.

Managing license admins & owners

If you are a license owner, click Admins to associate any number of license admins with the license. A license admin can see license information and perform all actions relating to inviting and removing users from the license.

Inviting and removing license admins

To invite a person to be a license admin, enter their email address in the input field and click Send. That person will need to log on to the Redgate website with their Redgate ID. If they don't already have a Redgate ID, they can create one using the email address that was used to invite them. See more information about creating and using a Redgate ID . You can also enter multiple email addresses to invite more than one license admin at a time.

To remove a person's license admin rights, click on the Remove button alongside their details in the list. Then confirm the removal by clicking the subsequently displayed Remove button to remove them.

Submitting a license owner request

If you would like to request to become a license owner, click on add existing license in the customer portal and enter the serial key.

An email will be sent to any existing owners of the license asking them to accept or reject your request.  When the existing owner has accepted you will become an owner and will be able to see the license in your account.

In some instances the existing owner may have left the company, when this is the case, if there are no other license owners to accept your request, the request will pend for 10 days and then automatically accept.  If you are unable to wait 10 days, please let us know.

Managing license users

If you are a license owner or license admin, when you click on the Manage cog on the summary page you’ll see the detailed view for that product.

In the left section you will find a summary of your license and how it is currently being used. To the right is the Current allocated users section where you can invite and manage the allocated users of the license.

Inviting a user

In the past Redgate products could be activated using just a serial number. In order to make it easier for you to manage your licenses and know who’s using a product, activation in some of Redgate’s desktop products now also requires users to log in with their Redgate ID.  

To invite a user to use this product license, enter their email address in the input field and click Send. They’ll receive an email saying they’ve been invited to use a product. You can also enter multiple email addresses to invite more than one user at a time.

The email includes a link which, when clicked, takes them either to a page where they can create a Redgate ID (if they don’t already have one), or to the Redgate ID login page. Once they’ve logged in, they’ll be taken to the product summary view in My Products, where they can get the serial number which is needed to activate the product.  

You can invite as many users as you have licenses for the product. When you’ve reached the maximum number of invitations, you’ll see the message No license invites available at the top of the page, and the invitation functionality will be unavailable. In this scenario, you must first remove one of the existing identified users before you can invite another user. 

Removing (deactivating) a user

To remove an allocated user, click on the Remove button alongside their details in the list. Then confirm the removal by clicking the subsequently displayed Remove button to deactivate them. A message will be displayed confirming that the user has been removed. This has the same effect as someone deactivating the product on their computer.

Finding your serial number

When you purchase a product, you can view your serial numbers at red-gate.com/myserialnumbers. You'll need to log in with the email address and password you provided when you purchased the product. Each time a serial number is used by a new user to activate a product, one license will be claimed.

If you need to reinstall products on the same computer (e.g. after installing a new operating system), you can reactivate them using the same serial number. This doesn't affect the number of available licenses for the serial number. For information about moving a license to a different computer, see Moving a product license to a different computer.

Changing the serial number used to activate a product

To change the serial number used to activate a product you will need to follow one of these options, depending on the product and version you are using:

  • On the Help menu, select Manage my license.
  • On the Help menu, select Enter serial number

For some products, you will need to deactivate the old serial number first.

Moving a license to a different computer

To move a product license to a different computer, deactivate the serial number on the old computer, then use it to activate the product on the new computer.

If you are having problems activating a product on a new computer you can log in to your account on the Redgate website. There are two ways to help you, depending on the product and version you are using:

  • free up a license by removing a user who is no longer using the product
  • enable an extra activation for your serial number

You may need to contact your license administrator if you aren't the person who bought the product.

Manually activating

You can use manual activation to activate products when your computer doesn't have an internet connection or your internet connection does not allow SOAP requests.

You'll need access to another computer with an internet connection and then transfer the installer over on a flash drive.

You can then manually activate the license - here's some step-by-step instructions.

NB: Make sure you leave the original window with the request text open whilst you generate the response text, then paste in the response. 

The 'Check for updates' feature from within the software won't work when you're offline. Instead, you can check the Redgate website for updates on a machine with connectivity here to see if you're on the latest version. You can download and transfer updates to your offline machine manually using a USB stick.

Command line activations

Activating

Open a command prompt, navigate to the folder where your product executable file is located and run a command with the following syntax:

<name of productEXE> /activateSerial:<serialNumber>

  1. sqlcompare /activateSerial:001-123-456789-ABCD

Deactivating

Open a command prompt, navigate to the folder where your product executable file is located and run a command with the following syntax:

<productEXE> /deactivateSerial

  1. sqlcompare /deactivateSerial

How Redgate tools are licensed

User based licensing

Most Redgate tools are licensed per user.  This means that if you are the owner of a Redgate license you are entitled to install that license on as many machines as you need, so if you are planning to use the license at work, on a laptop at home and on a VM you can install on all three.

If more than one person needs to use the license you would need to purchase an additional license for each user.

Server and capacity based licensing

A few of our tools are licensed per server, such as SQL Monitor and SQL Backup Pro, or by capacity, such as SQL Clone and Data Masker for SQL Server.

To see how each product is licensed, take a look at our Software Editions page.

In the case of the SQL Toolbelt, where there's a mixture of licenses, you would need to purchase additional licenses of the server tools if the number of servers is larger than the number of users. We offer discounts when you buy multiple licenses. Contact us at sales@red-gate.com for more information.

Trial expired message

If your trial period has expired and you are looking to purchase or you require more time to evaluate then please contact sales@red-gate.com

This message is sometimes displayed when you have upgraded to a new major version or downloaded an upgrade from the Redgate website, reverting to trial mode.  If you have a license and you run into this error you will need to activate your serial key within the tool.  You can do this one of two ways depending on the product:

  • On the Help menu, select Manage my license
  • On the Help menu, select Enter serial number

 This will put you back into licensed mode.

Upgrading

You can download the latest version of a product using Check for Updates, the customer portal or the Redgate website.

  • If you download the latest version from our website or the customer portal, you need to run the installer to upgrade the product.  Some Redgate products are available as part of bundle and you can select which products you want to upgrade when you run the installer.
  • If you use Check for Updates, the installer runs automatically.

You can install the latest major version of our standalone desktop tools on the same machine as the previous version.  Some users prefer to run an old version alongside the latest version to compare old databases that aren't compatible with the latest version of the tool. 

However, installing a minor release will upgrade the existing installation. Our server tools (e.g. SQL Monitor, SQL Backup) and tools which operate entirely within SQL Server Management Studio and Visual Studio will always upgrade the existing installation.

To revert to an earlier version, uninstall the later version, then download and install the version you want from the Release notes and other versions page.  You can use a serial number for a later version to activate an earlier version. 

Troubleshooting

Before upgrading you may want to check the system requirements which can be found on our documentation site by choosing your product and then clicking Requirements.

If you run into any problems after upgrading a Redgate tool, SQL Server Management Studio or SQL Server, in most cases an uninstall and subsequent reinstall of the Redgate tool should fix the problem.

SQL Monitor licensing

SQL Monitor is licensed per Windows server (either physical or virtual).

If running a Windows cluster, every node participating in the cluster requires a license. This includes passive nodes: these are automatically detected, and it is not possible to monitor only part of a cluster.

SQL Monitor licensing does not check the number of SQL Instances installed on an individual server.

Licensing for Azure SQL Databases

The licensing model for Azure SQL Databases requires one full SQL Monitor license allocation per five Azure SQL databases.

Licensing for Azure Managed Instances

Azure Managed Instances require one full SQL Monitor license per Managed Instance.

SQL Toolbelt Licensing

Whilst SQL Toolbelts are licensed per user, SQL Monitor (as part of the Toolbelt) is still licensed per server (physical or virtual).

Example: You have a 30 user SQL Toolbelt licence - this entitles you to 30 SQL Monitor licenses.

Locating logfiles

You can find information about log files and their locations by choosing a product:

The Redgate Client, which is common to most products, creates a log file in the following location:

    %ProgramData%\Red Gate\Shared Client\Log

SQL Test and .NET Reflector don't create log files.

Handling your data

If you require information on how Redgate handles your data please contact us on one of the following email addresses: 

For resellers: resellersGDPR@red-gate.com 

Any other organisation: orders@red-gate.com 

 

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