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Hi Thomas,
Sorry you've run in to that problem - I wonder if I could grab some more information from you to help track the issue down?
- The archive service logs - these will be in C:\Documents and Settings\All Users\Application Data\Red Gate\Logs (or C:\ProgramData\Red Gate\Logs on Vista / Server 2008). If you could e-mail me these at robert.chipperfield at red-gate.com, that'd be great.
- When you installed, did you let the configuration wizard add permissions for the archive service user to read all mailboxes? If so, did that step complete successfully? (If you're not sure, it should be logged in the Admin Console logs, in C:\Docs and Settings\<current user>\Local Settings\Application Data\Red Gate\Logs)
Many thanks,
Robert / comments
Hi Thomas,
Sorry you've run in to that problem - I wonder if I could grab some more information from you to help track the issue down?
- The archive service logs - these will be in C:\Documents and...
Thanks Thomas - much appreciated!
Please do let us know if you've got any other comments or questions about the pre-release - it all helps.
Cheers,
Robert / comments
Thanks Thomas - much appreciated!
Please do let us know if you've got any other comments or questions about the pre-release - it all helps.
Cheers,
Robert
whiz_kid_uk wrote:
First of all - thank you its about time that someone designed a bit of software that is just what companies need !. [image] 8)
Thanks :-)
I am unable to archive the public store - I don't get any messages but when I select public mailbox I don't get anything ? Could this be root permissions ? Its Exchange 07 sp1.
We don't archive public folder stores I'm afraid, so you shouldn't see these appear. It's something we will consider in the future, though, if there's demand for it.
Next The licence says its going to end in 25 days - Erm but the release is not due till March ? ?? What can we do here ?
Sorry - we were originally hoping to release in February, hence the expiry date. When it expires, it should just stop archiving, but still allow you to view messages that have already been archived.
I work for an IT company that is outsourced and would like the opportunity to work with you and resell this software - Can you PM with contact details so we can talk ?
Will do!
Thanks,
Robert / comments
whiz_kid_uk wrote:
First of all - thank you its about time that someone designed a bit of software that is just what companies need !. 8)
Thanks :-)
I am unable to archive the public store -...
Just a thought - one way of getting an automatic clean-out of the stubs would be to set up a mailbox management policy to delete items older than a couple of months.
To be on the safe side, you can also set it to exclude certain message classes, so if you exclude IPM.Note, that should make sure that if any messages haven't been archived for some reason, they don't get deleted.
You'll still be able to search archived messages through both our Outlook Add-in search, and the UAA Service search, whether or not the stubs are still there in Exchange.
Hope that helps,
Robert / comments
Just a thought - one way of getting an automatic clean-out of the stubs would be to set up a mailbox management policy to delete items older than a couple of months.
To be on the safe side, you can...
parallon wrote:
My boss has about 2000 emails in his inbox, and would like access to them if needed, but would like to only see his most recent ones (clean inbox). As for the Deleted folder, he has about 10000 in his deleted items. For some reason he still wants to keep his deleted items, just in case. I am hoping that this feature will still be in the release version.
Thanks for the clarification. We'll bear both of those points in mind - cleaning out old stubs isn't going to be something we include this version, but I've raised it as a feature request so we'll consider it again when we come to do the next version (ESA-1509).
Do you know of a better release date yet?
Currently we're hoping for late March or thereabouts.
Hope that helps,
Robert / comments
parallon wrote:
My boss has about 2000 emails in his inbox, and would like access to them if needed, but would like to only see his most recent ones (clean inbox). As for the Deleted folder, he ...
Hi, and thanks for the post!
parallon wrote:
1. Is it possible to disable the viewing of archived items in Outlook and OWA? In other words, if I would like to clean up my Inbox to only those emails within the past month or so, could I do that, and still have the ability to search through my Archived files if desired?
When we archive a message, we move the bulk of the data out of Exchange, just leaving a small stub. Are you after something that will remove even these stubs?
If so, that's not something we support at the moment - are you looking at this from a "size of data" point of view, or a "keep my Inbox clear" point of view?
2. Will Exchange Archiver archive the Deleted folder as well?
In the Beta, yes. That might change for the final release, though, as I think it probably makes more sense not to.
3. On your pricing structure, what do you see as the minimum user license, or Archived folder?
The product will be licensed per mailbox being archived, and there's no minimum number of mailboxes.
Hope that helps,
Robert / comments
Hi, and thanks for the post!
parallon wrote:
1. Is it possible to disable the viewing of archived items in Outlook and OWA? In other words, if I would like to clean up my Inbox to only those ema...
Hi Andrew,
Thanks - I think we're planning to do another set of videos (there's some here already) at some point, so I'll suggest it as an addition there.
There isn't an explicit "sign up" for the beta programme. If you can get the software running on a test / spare server, that'd be really great - we've really tried to make it as easy to use as possible, so any feedback about things you think we've got wrong, or that don't work as you expect or want them to, would be appreciated.
Thanks,
Robert / comments
Hi Andrew,
Thanks - I think we're planning to do another set of videos (there's some here already) at some point, so I'll suggest it as an addition there.
There isn't an explicit "sign up" for the ...
Hi Andrew,
Our 40,000 user system is just one of the testing configurations, so we didn't have any plans to do a demo - do you think this would be useful, and if so, what sort of things would you like to see in it?
Requirements wise, there's a list of prerequisites in the installation guide (PDF).
The recommended requirements will of course vary depending on the size of your organisation, and the usual guidelines apply: running the services on Windows XP works fine for testing, but is limited to 10 concurrent network connections so probably isn't a good idea in production(!), and of course there's a lot of I/O happening, so reasonably fast disks will help.
It also depends on the kind of rules you're going to apply: if you're archiving everyone's e-mail as soon as they arrive, then there's going to be more load on the system as users retrieve the majority of their messages from the archive. On the other hand, if you only archive messages older than a year, the number of times they need to retrieve an archived message is going to be a lot lower.
Hope that helps,
Robert / comments
Hi Andrew,
Our 40,000 user system is just one of the testing configurations, so we didn't have any plans to do a demo - do you think this would be useful, and if so, what sort of things would you l...
Hi,
Thanks for the suggestion - I've raised it as an enhancement request (ESA-1464), as unfortunately we won't be able to get it in for this release (it'll have quite a large impact to change).
However, we have changed the icon to a slightly more subtle yellow envelope rather than the red one in the beta; hopefully that will go some way to improving things for you?
Robert / comments
Hi,
Thanks for the suggestion - I've raised it as an enhancement request (ESA-1464), as unfortunately we won't be able to get it in for this release (it'll have quite a large impact to change).
How...