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Cannot open mailbox

After installing the Pre-Release version ESA cannot connect to the mailboxes.
ESA is installed on a 64bit Exchange Server 2007 having the MB/CAS/HUB roles installed. ESA is running a dedicated domain account being a Domain Admin, an Exchange Admin and having full access to the mailboxes.
As this is a server, Outlook 2007 is not installed on the server. Instead the current version of Exchange CDO objects has been installed.

Thomas
Apoc
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  • Robert C
    Hi Thomas,

    Sorry you've run in to that problem - I wonder if I could grab some more information from you to help track the issue down?

    - The archive service logs - these will be in C:\Documents and Settings\All Users\Application Data\Red Gate\Logs (or C:\ProgramData\Red Gate\Logs on Vista / Server 2008). If you could e-mail me these at robert.chipperfield at red-gate.com, that'd be great.

    - When you installed, did you let the configuration wizard add permissions for the archive service user to read all mailboxes? If so, did that step complete successfully? (If you're not sure, it should be logged in the Admin Console logs, in C:\Docs and Settings\<current user>\Local Settings\Application Data\Red Gate\Logs)

    Many thanks,
    Robert
    Robert C
    0
  • Apoc
    Hi Robert,

    the article by Stephen Griffin (http://blogs.msdn.com/stephen_griffin/a ... -2007.aspx) provided the correct information.

    Thanks.

    Cheers,
    Thomas
    Apoc
    0
  • kierancooper
    I seem to having the same problem here.

    I will email the logs as you suggested. I reinstalled MAPI but that didn't seem to help!

    Thanks
    Kieran
    kierancooper
    0
  • Robert C
    Hi Kieran,

    Please do send over the logs - that should help track things down. The two most common causes we've seen so far have either been no public folders, or needing to restart the machine after installing MAPI (the installer doesn't ask, but it seems to be necessary in some cases, particularly Windows Server 2008).

    Thanks,
    Robert
    Robert C
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