Reinstallation with ESA Archive Service 1.0.100.2

• 
  Hi Matthew,
  
  Could you check whether the UAA Service is also showing up as connected in the maintenance tab? If it's not there at all, but is installed, you can register it using the Register UAA Service command (drop down from the Register Archive Service) button just below the list of services.
  
  If it is registered, the next thing to check is that each Exchange server has a UAA Service associated with it - this should be shown on the grid on the left hand side of the maintenance tab. Double click to set one if it isn't there already.
  
  Many thanks,
  Robert

  Robert C March 31, 2009 12:14

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  Hi Robert,
  
  Thanks for the reply.
  On the Maintenance TAB under Archive services and storage the User Archiver Access Service is showing Status Connected.
  
  Under Exchange Servers on the left its saying No Exchange Servers found.
  The ESA Service account is a Domain Admins, has Exchange Permissions for the Exchange Admin Group the test is installed in.
  
  I clicked Regieter Archive Service bottom right, selected On this computer (IPC) but under Alerts there is the following error.
  
  ArchiveService
  Error in configuration of Archive Service localhost
  Failed to connect to an IPC Port: The system cannot find the file specified.
  
  Please let me know how I can troubleshoot.
  
  Thanks,
  Matthew McCahey

  Matt MC April 01, 2009 05:29

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  Hi Matthew,
  
  I think a little while back I sent you an application to enumerate the Exchange servers on your domain. When you ran it, did you run it as the user the Archive Service is running as, or a different Domain Admin user? If a different user, would it be possible to run it again as the Archive Service user?
  
  My current thought is that for some reason the Archive Service's user can't read the Configuration node of the Active Directory (this is forest-level, rather than domain-level, so if you're on a multi-domain environment, Domain Admin might not be sufficient on its own).
  
  Thanks,
  Robert

  Robert C April 01, 2009 06:21

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  Hi Robert,
  
  I've run the export as the ESA account and will email it to you.
  
  If I open ADSIEdit with the ESA account I can open the Configuration Container of AD and browse all Exchange servers to the point of viewing properties of an Exhange Database on servers in Sydney or Dallas, etc.
  So the account does seem to be able to read all required configuration information.
  
  But I do see the following Event Viewer under Red Gate Software.
  
  LDAP
  Error populating Active Directory user cache: System.Runtime.InteropServices.COMException (0x80040E37): Table does not exist.
  at ADODB.CommandClass.Execute(Object& RecordsAffected, Object& Parameters, Int32 Options)
  at a.GetEnumerator()
  at RedGate.ExchangeArchiver.ExchangeAbstraction.AdUserCache.b()
  
  
  
  Thanks,
  Matthew

  Matt MC April 01, 2009 07:00

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  Ah, very interesting on the LDAP error - thanks. Also got the logs for the list of Exchange servers, which seems to be fine.
  
  On your forest, could you look at the distinguished name of the Configuration naming context (probably easiest in ADSIEdit)? Is there a domain in the forest which matches the distinguished name of that, minus the "CN=Configuration" part at the front?
  
  For example, on one of my test systems I have CN=Configuration,DC=example,DC=com, then the domain of DC=example,DC=com.
  
  I notice that all your Exchange servers are in subdomains, which is why I'm wondering if any objects exist in the parent domain; if not, that might explain it.
  
  The other area to check is in the Partitions container of Configuration, what entries do you have listed there? (By e-mail if you prefer)
  
  Many thanks,
  Robert

  Robert C April 01, 2009 07:18

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