Problem with loading emails

• 
  Hi Keith,
  
  Thanks for the post, and sorry you're hitting that issue.
  
  Could you check in your IIS configuration that Integrated Windows Authentication is enabled for the UAAService application, and that anonymous authentication is disabled?
  
  It might be a useful check to go to the fully qualified domain name of the website and check that you're prompted for your credentials (by default, IE will ask for credentials if you use the full name, rather than just the machine name without the domain part; Firefox will just always ask unless you tell it not to)
  
  Thanks,
  Robert

  Robert C March 30, 2009 05:58

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• 
  Hi Robert
  
  Thanks for the quick response, I did have anonymous authentication enabled for some reason.
  However, the problem persisted until I noticed Digest Authentication was disabled and Enabling this resolved the issue and I can retrieve the archived emails in Outlook with the test users accounts.
  
  One other issue I'm having is the search feature does not work either with the Outlook Plugin or the browser page. In Outlook it just won't display any items and the webpage just states "The search was unsuccessful".
  
  I'm also seeing Event ID 16 on the client computer regarding the plugin as listed below:
  __________________________________________________
  Event Type: Warning
  Event Source: ESA Outlook Add-in 1
  Event Category: None
  Event ID: 16
  Date: 31/03/2009
  Time: 1:22:32 PM
  User: N/A
  Computer:
  Description:
  Interop
  Error setting attachment property: System.Runtime.InteropServices.COMException (0x80020005): Type mismatch. (Exception from HRESULT: 0x80020005 (DISP_E_TYPEMISMATCH))
  at Microsoft.Office.Interop.Outlook.PropertyAccessorClass.SetProperty(String SchemaName, Object Value)
  at f.AddAttachment(MailAttachment attachment)
  __________________________________________________
  
  I'm not that worried about this in the testing stage though.
  
  One final question, are you or has anyone tested this in a Citrix or Terminal server environment? Our production system is running Citrix PS4.5 on WS2003 servers running Outlook 2007.
  
  Many thanks for your help.
  
  Regards
  Keith

  kpawson March 30, 2009 22:36

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• 
  Hi Keith,
  
  Good stuff on the authentication - glad to hear that's working now!
  
  The UAA Service may display "the search was unsuccessful" when actually what it means is "there weren't any results to display" - not the best message at the moment I realise, but it's on our to-do list .
  
  If you could check in the Red Gate Software event log on the UAA Service machine, that should show any errors.
  
  If not, could you check the Indexing Service status on the Storage Service machine? This is in Computer Management, then Services and Applications (assuming you're on Windows 2003 or XP):
  
  
  
  The two bits to look at are the "Docs to Index" column, which should be small, and the "Status", which should be "Started" rather than "Indexing Paused, User Active" or similar. The "Total Docs" should also show something of the same order of magnitude as the number of messages you've archived.
  
  If that isn't true, particularly if it's showing the indexing is paused, right click the Indexing Service node on the tree, choose All Tasks -> Tune Performance, and Customize. Then slide the Indexing slider to Instant.
  
  Thanks,
  Robert

  Robert C March 31, 2009 05:24

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  Hi Keith,
  
  why did you run in a problem using Digest Authentication? Are the clients in a different subnet than the servers?
  
  Cheers,
  Thomas

  Apoc March 31, 2009 08:55

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• 
  Thanks Robert
  
  I'm running all this on a WS2008 system, maybe that's why there are some issues?
  
  Anyway, I checked the indexing status and it is started, however there were no docs listed for indexing. I made the changes you suggested regarding the Tune performance slider to instant. Then I found there was no directory path set for the actual archive store under the directories folder, once I added the path "Bingo" searching started to work both in Outlook and the browser javascript:emoticon
  
  Do you think my problems are from running this in a pure WS2008 enviro? Or maybe something didn't go right with the install process.
  
  In any case everything now appears to working great.
  
  Cheers
  Keith

  kpawson April 01, 2009 21:34

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  Hi Thomas
  
  No the clients are all in the same subnet, I think the problem may have been from my WS2008 IIS7 installation and/or initial settings prior to installing Exchange Server Archiver.
  
  The problem was Digest Authentication was disabled and it was once I enabled this everything came to life.
  
  Cheers
  Keith

  kpawson April 01, 2009 21:38

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• 
  Hi Keith,
  
  Thanks for the update on the search - the Storage Service should add the directory for the archive store when you create it, but obviously didn't in this case.
  
  It's possible that it'd lost contact with the Indexing Service when the store was created, at which point it didn't try to add it again later...
  
  Thanks for the report, and let me know if you have any further issues!
  
  Robert

  Robert C April 03, 2009 06:18

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