Change to My Products Page

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  Hi @TheSQLGuru,
  
  Sorry to hear that you're experiencing issues downloading the latest installation files. Please can you send us a screenshot of what you're seeing (it may be easier for you to email it to me on friends@red-gate.com) along with what tools you would like to install?
  
  Thanks,
  
  Roseanna 
  
  

  Roseanna November 06, 2019 11:10

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  I think I have it sorted. I just downloaded everything, and several of the different downloads were the same file. 
  
  I took a screenshot, but seem to be able to only link via URL on this forum. But as an example. I see separate downloads for:
  
  SQL Toolbelt (Backup)
  
  SQL Toolbelt (Desktop tools)
  
  SQL Toolbelt (Monitoring)
  
  SQL Toolbelt (MultiScript)
  
  

  TheSQLGuru November 07, 2019 22:37

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  Thanks @TheSQLGuru. Our IT team recently changed the way that licenses are displayed in the portal.
  
  I have included some information from our support pages below, which I hope will help clarify this.
  

  We have made some changes to our internal systems to make them more flexible for our customers.

  As a result, any bundled product you own will now show the different sub-groups (desktop tools, server tools) within the bundle.

  If you bought your license some time ago, the serial number you need to use to activate your products will be the same for the different sub-groups, and you can carry on using your products as normal.

  If you have bought a license more recently, each sub-group will have a different serial number, which you can use to activate the different types of tool within your bundle.

  Hope this helps. Please let me know if you have any further questions.

  Roseanna

  Roseanna November 08, 2019 16:04

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  That clarifies what I eventually figured out through downloading multiple files and comparing them. Thanks for the follow-up.

  TheSQLGuru November 14, 2019 00:44

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