why does the overview panel comes up blank

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  Very hard to hazard a guess at this.
  
  Are these remote users all in the same remote office, or multiple locations? Anything in particular about the remote connection, ie is it via proxy/vpn?
  
  If any of these users opens the developer tools (f12 by defaul)/network tab, when they go to the overview panel are there are errors loading the page? 
  
  Using multiple basemonitors?

  Russell D October 14, 2019 07:50

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  All the desktops at the office work. The IT director in Tonawanda tried to get in from home and he gets the white screen for the overview panel only. Same thing happens to me. When I hit the F12 I notice the error SCRIPT5009: 'GlobalDashboard' is undefined. Only using 1 base monitor   
  

  temcd October 15, 2019 01:00

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  One more thing I went in as admin John went in as read only user
  

  temcd October 15, 2019 01:04

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