Hi FoRGs!
My name's Pete and I head up the Product Support team at Redgate. I'm also one of the admins of the forum. Some of you may already have come into contact with my team if you've contacted us for help with a Redgate product - hopefully with a good experience! I wanted to both introduce myself and explain how the Support team are using the Redgate forums (of which this private FoRG Forum is a part of).
Within the Redgate hub, we want to build the Forum community to a level where members can help each other out with problems - similar to how FoRGs already help each other out. Although the forums are often used as a way to ask a question about our products, we don't *expect* them to replace the standard methods of asking for help, namely emailing, sending a ticket or calling us up.
The Support team leave all new discussion posts in the forum for three days before stepping in. Three days was chosen as a suitable time to allow the community and our product teams time to respond. If after this time no-one else has been able to help the poster we create a support ticket to look at internally. We will always post an answer publicly if possible.
We need you to get stuck in answering community questions. All FoRGs are highlighted by a badge next to their username (similar to my 'Redgate' one) so your posts will have a little extra authority. It is also a great way to get any content in your signature (blogs, Twitter, LinkedIn etc.) out in the wider community.
If you do have any questions about the forums or Support in general feel free to ask me. You can 'summon' me in any thread by using
@..., DM me or email me at
pete.holborow@red-gate.com.
My name's Pete and I head up the Product Support team at Redgate. I'm also one of the admins of the forum. Some of you may already have come into contact with my team if you've contacted us for help with a Redgate product - hopefully with a good experience! I wanted to both introduce myself and explain how the Support team are using the Redgate forums (of which this private FoRG Forum is a part of).
Within the Redgate hub, we want to build the Forum community to a level where members can help each other out with problems - similar to how FoRGs already help each other out. Although the forums are often used as a way to ask a question about our products, we don't *expect* them to replace the standard methods of asking for help, namely emailing, sending a ticket or calling us up.
The Support team leave all new discussion posts in the forum for three days before stepping in. Three days was chosen as a suitable time to allow the community and our product teams time to respond. If after this time no-one else has been able to help the poster we create a support ticket to look at internally. We will always post an answer publicly if possible.
We need you to get stuck in answering community questions. All FoRGs are highlighted by a badge next to their username (similar to my 'Redgate' one) so your posts will have a little extra authority. It is also a great way to get any content in your signature (blogs, Twitter, LinkedIn etc.) out in the wider community.
If you do have any questions about the forums or Support in general feel free to ask me. You can 'summon' me in any thread by using @..., DM me or email me at pete.holborow@red-gate.com.