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Hi and thanks for your post!
Just a quick check, is the service application launched by the main application that you're profiling? If so, you can profile it by making sure you have the "Profile child processes" option enabled.
If it runs as a separate application though, you will actually need to open a separate instance of the profiler to profile the service layer--can you kindly give this a try?
Please let me know how you get on!
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Thank you