Problem loading the profiler

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  Hi there,
  
  Apologies, just to confirm--is the issue with the Memory or Performance profiler?
  
  It does sound like there could be a corrupt settings file. If the Performance profiler, can you also please try deleting the contents of C:Users[user-name]AppDataLocalRed GateANTS Performance Profiler 8?
  
  Should that still not help though, could you kindly send in an error report with your email address katrash@hotmail.com? Please let me know once you send it in and I'll take a look at the full error report.
  
  Thank you!

  Jessica R October 22, 2014 11:43

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  Hi Jessica,
  
  First, thanks for taking the time to look at my issue.
  
  The issue is related to Performance Profiler ( which is why I posted under this forum ) but I mentioned in my original post the wrong folder - apologies.
  
  I deleted both folders but the Performance Profiler still has the same problem (where I have no problem at all with the Memory Profiler - at least until now).
  
  I did send the report error under my email a few minutes ago.

  katrash October 22, 2014 16:16

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  Hi,
  
  No worries and thanks for clarifying about which profiler you're using!
  
  From the error report, it looks like the problem happens while ANTS is trying to get information about IIS and list your app pools.
  
  In case this is permissions related, could you please first try running the profiler explicitly as administrator? (You need to press shift as you right-click to get the run as admin option.)
  
  Should that not help though, can you please check--are there any problems if you open a command prompt and run the following command?
  
  C:Windowssystem32inetsrvappcmd.exe list apppools

  Jessica R October 22, 2014 18:03

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  Jessica, running explicitly as administratr didn't change anything. And the apppools command gives me this:

  APPPOOL "DefaultAppPool" (MgdVersion:v4.0,MgdMode:Integrated,state:Started)
  APPPOOL "ASP.NET v4.0" (MgdVersion:v4.0,MgdMode:Integrated,state:Started)
  APPPOOL "ASP.NET v4.0 Classic" (MgdVersion:v4.0,MgdMode:Classic,state:Stopped)
  APPPOOL "Classic .NET AppPool" (MgdVersion:v2.0,MgdMode:Classic,state:Stopped)
  APPPOOL "ASP.NET V2.0 Integrated" (MgdVersion:v2.0,MgdMode:Integrated,state:Stopped)
  APPPOOL "my_store" (MgdVersion:v4.0,MgdMode:Integrated,state:Stopped)
  

  katrash October 23, 2014 18:56

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  Sorry to hear that didn't help! And many thanks for checking the command.
  
  Just to confirm--did the exact command I gave work or by any chance was appcmd located elsewhere?
  
  In case it's something with your configuration file, could you please send your applicationHost.config file in C:WindowsSystem32inetsrvconfigapplicationHost.config to support@red-gate.com so that we can take a look?

  Jessica R October 23, 2014 20:20

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• 
  I am having exactly the same problem. I found this in my logs:
  
  24 Oct 2014 11:27:08.271 [13] ERROR RedGate.Profiler.Engine.Startup.IIS.IIS7Utilities - The profiler tried to run "C:Windowssystem32inetsrvappcmd.exe list apppools " but got the error: "<?xml version="1.0" encoding="UTF-8"?>
  
  <appcmd>
  
  <ERROR message="Konfigurationsfehler Dateiname: redirection.config Zeilennummer: 0 Beschreibung: Die Konfigurationsdatei kann aufgrund unzureichender Berechtigungen nicht gelesen werden. ." />
  
  </appcmd>
  " and exit code: 5
  24 Oct 2014 11:27:08.323 [13] ERROR RedGate.Profiler.Engine.Startup.IIS.IIS7Utilities - The profiler tried to run "C:Windowssystem32inetsrvappcmd.exe list sites" but got the error: "<?xml version="1.0" encoding="UTF-8"?>
  
  <appcmd>
  
  <ERROR message="Konfigurationsfehler Dateiname: redirection.config Zeilennummer: 0 Beschreibung: Die Konfigurationsdatei kann aufgrund unzureichender Berechtigungen nicht gelesen werden. ." />
  
  </appcmd>
  " and exit code: 5
  24 Oct 2014 11:27:08.373 [13] ERROR RedGate.Profiler.Engine.Startup.IIS.IIS7Utilities - The profiler tried to run "C:Windowssystem32inetsrvappcmd.exe list apps" but got the error: "<?xml version="1.0" encoding="UTF-8"?>
  
  <appcmd>
  
  <ERROR message="Konfigurationsfehler Dateiname: redirection.config Zeilennummer: 0 Beschreibung: Die Konfigurationsdatei kann aufgrund unzureichender Berechtigungen nicht gelesen werden. ." />
  
  </appcmd>
  " and exit code: 5

  sbeck October 24, 2014 09:25

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  Yes, I used the exact command. I just sent the requested files to support. Please check.

  katrash October 24, 2014 12:12

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• 
  Just a quick update on this: the profiler finds the path to appcmd from the following registry key:
  
  HKLMSystemCurrentControlSetservicesIISADMINImagePath
  
  We found that the key was missing in this case so it had to be added back in order to get the profiler working again. It's an expandable string and should have value:
  
  %windir%system32inetsrvinetinfo.exe
  
  Thanks to katrash for helping with this.

  Jessica R November 07, 2014 18:53

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