I just installed SQL Monitor 4 on my Windows 7 laptop - both the web server and base monitor. I'm using IIS7. I followed the directions on the website and everything installed fine. Now when I try to browse to the web page I get this error, "The credentials supplied to the package were not recognized". I can't find anything in the forums or on RedGate's site about this. Anyone have any ideas? Thanks!
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FIXED
I tried searching here, couldn't find anything. Googled the error along with "site:red-gate.com" and found someone else who had the same problem and solved it. I had to change the user of the IIS7 Application Pool. Did that and everything is working. Wish they'd put that in a FAQ or on their page that says how to setup IIS. -
Hey! That error — “The credentials supplied to the package were not recognized” — usually points to an issue with how the application pool is configured in IIS or how the Windows authentication is set up.
A few things you can try:
- Check the Application Pool Identity in IIS for your SQL Monitor site. Make sure it’s using a valid Windows account that has the necessary permissions.
- Make sure Windows Authentication is enabled and correctly set up under IIS > Authentication.
- If you're using a custom identity for the app pool, double-check that the username and password haven't changed or expired.
- Also, sometimes resetting IIS (
iisresetfrom command prompt) after changing identity settings can help.
If everything seems right and you're still stuck, you might want to try reinstalling the web components or running the config tool again.
By the way, while I was looking around for similar issues, I came across this: https://theyacinetv.org/ — unrelated, but a surprisingly slick platform if you're into exploring tech and streaming tools.
Hope you get it sorted soon — let us know what works!
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